Experienced Customer Service Representative – Housing Customer Service Center at arenaflex

Join the arenaflex team and become a vital part of creating the best experience for students, faculty, staff, and guests at one of the world's top universities. As a Customer Service Representative in the Housing Customer Service Center, you will be the first point of contact for our community, providing exceptional service and support to ensure a seamless and enjoyable experience for all.

About arenaflex

arenaflex is a leading provider of innovative services to over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Our six central business units – USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum – work together to create an exceptional experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Our commitment to excellence and our unifying values drive us to succeed and make a difference in the lives of our community members.

The Opportunity

As a Customer Service Representative in the Housing Customer Service Center, you will be responsible for providing top-notch service to our students, faculty, staff, parents, and guests. You will be the face of arenaflex, ensuring that every interaction is positive, friendly, and helpful. Your role will involve:

• Providing customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers to ensure full satisfaction.
• Providing information regarding policies and procedures, terms, and programs related to the service area for students, parents, faculty, administrators, staff, and outside customers.
• Identifying and prioritizing problems and issues related to the service area, performing research, offering solutions, options, and strategies, and referring to the appropriate person or department as needed.
• Using information systems to input data, maintain databases, perform research for projects or issues, generate reports, and more.
• Studying and maintaining currency with all applicable policies and procedures, contracts, and related legal issues.
• Interpreting terms and conditions of contracts, authorizing changes or exceptions to contract terms, generating contracts for forms for distribution.
• Processing applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork, maintaining quality and quantity standards.
• Representing the department to students, parents, faculty, administrators, staff, and other outside customers, and making formal presentations as assigned.
• Training, scheduling, assigning, and prioritizing workloads, interpreting operating policies and procedures, ensuring timely completion of departmental work, and leading student workers.
• Notifying appropriate personnel in the event of an emergency, maintaining complete and accurate records of all student- or staff-related safety incidents.
• Providing services, including processing and delivery of mail and packages, receiving key deposits, issuing keys, and maintaining and balancing a cash drawer on a daily basis.
• Composing memos and letters based on knowledge of departmental and University policies and procedures, compiling statistical reports and studies as requested.

The Qualifiers

* Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience.

• Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience.
• Minimum Field of Expertise: Customer Service.
• Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information, please visit the policy website.
• In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to arenaflex's Unifying Values.

The Trojan Family Rewards

We pride ourselves in creating the BEST arenaflex EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including:

• Competitive hourly rate range: $20.45 - $21.00
• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous paid time off and holidays
• Opportunities for professional growth and development
• A supportive and inclusive work environment
• Access to state-of-the-art facilities and resources
• Recognition and rewards for outstanding performance

What We Prefer

* Preferred Education: Bachelor's Degree.

• Preferred Experience: 2 years.
• Preferred Field of Expertise: Student counseling, customer service.

Why Join arenaflex?

* Make a difference in the lives of our community members

• Work in a dynamic and fast-paced environment
• Collaborate with a talented and dedicated team
• Develop your skills and expertise in customer service and beyond
• Enjoy a comprehensive benefits package and competitive compensation
• Be part of a world-class institution with a rich history and tradition of excellence

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. We are an affirmative action employer and will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations.

Accommodations

arenaflex provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

Notice of Non-discrimination

arenaflex is committed to providing equal employment opportunities to all applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or arenaflex policy.

Employment Equity

arenaflex observes affirmative action obligations consistent with state and federal law. We will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Read USC's Clery Act Annual Security Report

arenaflex is committed to providing a safe and secure environment for our community members. We encourage you to review our Clery Act Annual Security Report, which can be found on our website.

USC is a smoke-free environment

arenaflex is a smoke-free environment, and we encourage all applicants and employees to refrain from smoking on campus.

Digital Accessibility

arenaflex is committed to providing equal access to our website and online resources for all applicants and employees. If you require accommodations or have questions about digital accessibility, please contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Apply for this job