Experienced Virtual Assistant for Customer Service, Sales, Marketing, and Admin Support for arenaflex Properties

At arenaflex, we're a dynamic and innovative company that's revolutionizing the way people think about laundry services. With a strong presence in the market, we're expanding our team to include a highly skilled Virtual Assistant who can provide top-notch support in customer service, sales, marketing, and admin operations. If you're a motivated and tech-savvy individual with a passion for delivering exceptional results, we want to hear from you!

About arenaflex

arenaflex is a leading provider of laundry services, specializing in commercial and residential laundry solutions. Our mission is to make laundry day a breeze for our customers, while also providing a unique and personalized experience. With a strong focus on customer satisfaction, we're committed to delivering exceptional service and building long-lasting relationships with our clients.

Job Summary

As a Virtual Assistant for Customer Service, Sales, Marketing, and Admin Support, you'll be the face of arenaflex, providing exceptional support to our customers, sales team, and marketing efforts. You'll be responsible for handling phone calls, responding to customer inquiries, promoting our services, and managing our online presence. If you're a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

*

Phone Answering & Customer Service

+ Answer all incoming calls for both locations using provided scripts + Promote services during calls, including pickup and delivery, wash-dry-fold, dry cleaning, and commercial laundry + Handle basic issues, such as machine refund requests, lost item reports, service/pricing inquiries, and log all calls in a spreadsheet + Escalate urgent or large commercial leads immediately

Sales & Service Promotion

+ Upsell services on every customer interaction + Send follow-up emails/texts to commercial leads + Track leads in CRM or spreadsheet + Update Google Business Profile weekly with service updates, offers, and photos + Respond to customer reviews using pre-approved templates

Marketing & Content (arenaflex)

+ SEO Tasks: - Update keywords and meta descriptions on arenaflex's website - Optimize Google Business Profile listings for both locations + Blog Posting: - Upload pre-written blog articles to the website - Add SEO-friendly titles, tags, and images + Social Media Posting: - Use Blaze.ai to schedule posts on Facebook, TikTok, and Instagram - Follow content calendar for promotions, events, and seasonal posts - Engage with comments/messages on social media

Airbnb Guest & Booking Management (via Hospitable.com)

+ Use Hospitable.com to manage all guest communication and booking requests + Respond promptly to guest messages using AI-generated responses (review and customize as needed) + Assign cleaning tasks to cleaners through Hospitable after each booking + Confirm cleaning completion and request photos for records + Monitor booking calendar for availability and suggest pricing adjustments + Update listing descriptions, amenities, and seasonal promotions as needed + Request and respond to guest reviews through the platform

Admin & Operations

+ Maintain shared calendar for laundry pickups/deliveries & Airbnb turnovers + Access and use Laundroworks system for arenaflex (refunds, reports, and customer account lookups) + Manage email inbox for both businesses + Prepare weekly reports: - Number of calls answered - Leads generated - Social media engagement stats - Airbnb guest satisfaction ratings + Assist with outreach emails to hotels, nursing homes, and Airbnb hosts

Essential Qualifications

* 2+ years of experience in customer service, sales, marketing, or admin support

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar) and Google Voice/RingCentral
• Experience with social media scheduling tools, such as Blaze.ai
• Basic knowledge of SEO principles and content creation
• Ability to learn and adapt to new systems and tools quickly
• Strong organizational and time management skills
• High school diploma or equivalent required; degree in marketing, communications, or related field preferred

Preferred Qualifications

* Experience in the laundry or hospitality industry

• Knowledge of Airbnb management and guest communication
• Familiarity with Laundroworks system and QuickBooks
• Basic design skills using Canva or similar tools
• Experience with content creation and blog posting
• Strong analytical and problem-solving skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong organizational and time management skills
• Proficiency in Google Workspace and Google Voice/RingCentral
• Experience with social media scheduling tools, such as Blaze.ai
• Basic knowledge of SEO principles and content creation
• Ability to learn and adapt to new systems and tools quickly
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits

As a Virtual Assistant for Customer Service, Sales, Marketing, and Admin Support, you'll have the opportunity to grow and develop your skills in a dynamic and innovative company. arenaflex offers a range of training and development programs to help you succeed in your role and advance your career. You'll also have access to a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Flexible work arrangements and remote work options

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values creativity, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional service and building long-lasting relationships with our clients. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options
• Opportunities for career advancement and professional growth

How to Apply

If you're a motivated and tech-savvy individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply for this job