[Remote] Remote Insurance Verification Specialist, Specialty (Michigan)

Note: The job is a remote job and is open to candidates in USA. Walgreens is a well-established company that serves nearly 9 million customers daily across its stores. The Insurance Verification Specialist is responsible for verifying patient eligibility, coordinating benefits, and handling customer inquiries related to insurance coverage, all while ensuring efficient and courteous service.

Responsibilities

• Respond to all levels of inbound Pharmacy Benefit Manager (PBM) and major medical insurance related phone calls
• Resolves questions and problems submitted by customers and Pharmacy Benefit Manager (PBM) following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer and PBM concerns
• Requests and loads PBM and/or Major Medical insurance plans
• Processes all non-clinical PBM rejections which may include but not limited to rejections for plan limits, coverage termed or prior authorization
• Assists physicians in the prior authorization process including initiation of prior authorizations
• May be cross-trained and/or work on Major Medical (MM) and Specialized PBM Plans
• Verifies benefits for Major Medical via online resources or over the phone. Confirms network status, reviews FDA guidelines, and prior authorization requirements to ensure payment of claims
• Resolves questions and problems submitted by customers and Major Medical plans following established guidelines and standard SOPs and procedures. Utilizes all available information to choose best solutions and resolves customer and plan covers
• Facilitates the reimbursement windshields for PBM major medical claims
• Identifies and assesses individual customer or patient needs and provide education on or assist with grant applications, complex funding needs, commercial copay assistance enrollment along with appropriate action to satisfy those needs
• Provides primary support and expertise for specialized programs such as the patient assistance program or special handling
• Manages Pharma requirements including but not limited to warm transfers, bridge/quick start, enhanced prior authorization and appeal support
• May administer order queue such as Submission Problems or Waiting for Payment
• Documents contact interactions, records details, complaints, comments, and actions taken

Skills

• High school diploma/GED
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction in healthcare, specialty pharmacy, PBM, call center setting or other related industry
• Ability to communicate clearly and effectively (written and verbal). Good interpersonal skills with the ability to communicate in a diplomatic and confidential manner
• Basic level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line)
• Experience with providing customer service related to adherence, complex disease states quality, After Call Work (ACW), etc
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems
• Intermediate level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line)

Company Overview

Company H1B Sponsorship