PuzzleHR - HR Operations Supervisor - Payroll

PuzzleHR

Job Title: HR Operations Supervisor - Payroll

Location: Remote

Job Summary

The HR Operations Supervisor of Payroll is responsible for the successful support of PuzzleHR clients by leading and developing a specialized operations team and the processes used to support PuzzleHR clients to successful outcomes. This role is responsible for the day-to-day oversight and development of employees, identifying improvement opportunities for clients and our employees, providing support for complex issues and escalations, procedures, projects, and solutions for PuzzleHR clients.

Job Duties

• Provide operational supervision, development, support, and guidance to the Managed Payroll Team.
• Proactively and consistently facilitate clear and effective employee and client communication.
• Create and deliver proactive employee training sessions for the team based on client needs and opportunities.
• Lead and facilitate collaboration internally and externally to establish client success.
• Manage all elements of the internal recruiting and onboarding process for new hires to the Managed Payroll Team
• Support team members in the creation of SOPs for processes and procedures related to Managed Payroll service and support.
• Work in collaboration with the HR Operations Manager and/or Director of Managed HR Services to address service improvements, allocation of resources, and strategic planning.
• Own, address, and create action plans for complex escalations and provide support to team and clients accordingly.
• Responsible for recurring supervisory duties including but not limited to employee performance management, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding.
• Identify and implement process improvements, including the development of additional payroll support services.
• Build and maintain employee client portfolios that align with organizational goals and workload standards.
• Ensure accurate and timely payroll processing across a multi-client portfolio while adhering to internal SLAs and compliance requirements.
• Uphold strong internal controls and maintain audit-ready documentation at all times.
• Foster a culture of accountability, teamwork, and continuous improvement within the Managed Payroll organization.
• Other duties as assigned.

Required Skills

• Mentorship, coaching, and employee development.
• Advanced understanding of HR and payroll best practices.
• Excellent written and oral communication.
• Effectively learn and navigate a variety of HR systems and platforms such as payroll, benefits, applicant tracking systems, and HRIS.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Deliver clear and effective presentations.
• Handle sensitive and confidential information.

Education and Experience

• Bachelor’s degree and/or a minimum of three (3) years in related human resources experience preferred.
• A minimum of two (2) years of supervisory experience in a fast-paced environment preferred.
• A minimum of two (2) years in related HCM experience preferred.
• Demonstrated eye for process improvement.

Physical Requirements

• Periods of sitting at a desk and working on a computer.
• Must be able to move up to 15 pounds at times.
• Must be able to participate in video conferences/meetings.