Learning Experience Leader - Spain

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Leader really do? 

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. 

As a Learning Experience Leader, you will: 

• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.

• Set the standards and expectations through your conduct, work ethic, integrity, and character.

• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs. Accomplish projects and motivate trainees through effective training.

• Continuously improve training programs and other learning opportunities across the organization.

• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment.

• Act as the content expert, and maintain relevant training documents and training materials for training conducted.

• Develop and create effective induction programs.

• Monitor and review trainees’ progress through questionnaires and discuss with their managers.

• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages.

• Research and present new technologies and methodologies in workplace learning and ensure that all trainees adhere to the company’s Code of Conduct.

• The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents.

Requirements:

• Must be 18 years of age or older.

• Candidates must be based in Spain, preferably in Madrid.

• Proficient in Microsoft and Google applications.

• Can present and facilitate a class discussion.

• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job.

• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.

• A problem solver and critical thinker.

• Energetic, enthusiastic, and creative- can think outside the box with different ways to motivate and engage an audience.

• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.

• Has excellent oral and written communication skills.

• Can work in a flexible schedule.

• Up to 25% travel required.

Nice to Have:

• At least 1 to 2 years of working experience in a related field (training or teaching experience) or experience in Fintech or Tech industry.

• Has strong leadership skills, with proficiency in handling groups.

• Knowledge of local regulations, emergency services etc.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.