Reservation Agent-Remote-$16.50/hr + incentive
As a Remote Reservations Agent at Wild Dunes Resort, you will be a vital part of our guest services team, responsible for assisting guests in planning and booking their unforgettable resort experiences. Your friendly and professional demeanor, excellent communication skills, and attention to detail will help ensure that guests have a seamless and memorable stay. If you are passionate about hospitality, customer service, and creating exceptional guest experiences, we invite you to join our resort family.
The Remote Reservations Agent will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels:
Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing
Join the Wild Dunes team as a Remote Reservations Agent and be a part of our commitment to delivering exceptional guest experiences. If you have a passion for hospitality, a knack for assisting guests, and a dedication to making their stay unforgettable, we encourage you to apply.
Essential job FUNCTIONS:
Repr
esent Wild Dunes Resort as a Remote Reservations Sales Associate by answering phone calls and offering information on accommodations, golf, tennis, and other recreational activities to meet guest needs, wants and expectations.
Make guest reservations for all leisure and group accommodations.
Follow up on all leads by making 8 Outbound calls per day.
Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.
Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue & Director of Reservations to better maximize our Resort’s revenue capabilities.
Utilize training of Springer-Miller System to successfully and independently complete reservations in a timely manner.
Complete Navis University and utilize Navis Sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service.
Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
Maintains a strong familiarity of Wild Dunes Resort and the Charleston area.
Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
Responsible for tracking non-convertible transient calls and reservation denials.
Performs assigned duties on the daily reservations task list.
Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.