Experienced Customer Service Representative – Medical Billing Call Center at arenaflex

At arenaflex, we are dedicated to delivering exceptional patient care and services, and we are seeking a highly skilled and compassionate Customer Service Representative to join our Medical Billing Call Center team. As a key member of our team, you will play a vital role in providing timely, professional, and personalized support to our patients, healthcare providers, and insurance partners.

About arenaflex

arenaflex is a leading healthcare organization that is committed to improving the health and well-being of our communities. With a strong focus on patient-centered care, we strive to deliver high-quality services that meet the unique needs of each individual. Our team of dedicated professionals is passionate about making a positive impact on the lives of others, and we are seeking like-minded individuals to join our mission.

Job Summary

As a Customer Service Representative at arenaflex, you will be responsible for handling customer inquiries in a timely, professional manner to solicit customer satisfaction through the resolution of issue(s). You will work closely with our patients, healthcare providers, and insurance partners to resolve billing and insurance-related issues, provide excellent customer service, and navigate them through the billing process. This is a remote work position, and you will be required to work 8:30 a.m. to 5:00 p.m. (EDT).

Key Responsibilities

* Handle customer inquiries in a timely, professional manner to solicit customer satisfaction through the resolution of issue(s).

• Respond to inquiries timely and accurately.
• Triage calls and electronically refer accounts to the appropriate area for resolution.
• Validate and update critical demographic and insurance data and forward revised information to the appropriate parties.
• Provide excellent customer service in resolving inquiries and assisting customers navigate through the billing process.
• Know, understand, incorporate, and demonstrate the arenaflex Mission, Vision, and Values in behaviors, practices, and decisions.
• Handle all inbound customer inquiries (telephone, fax, mail, and web-based patient portal) and respond to customer requests with the highest level of customer quality possible.
• Provide resolution to service requests when possible and refer inquiries to the functional area if more extensive resolution is required.
• Document timely and accurately all contacts, issues, actions taken, and results within the patient accounting system.
• Transfer and escalate contacts, as appropriate based on standard operating procedures.
• Communicate with physicians and their office staff, Patient Access, Medical Records/Health Information Management, Utilization Review/Case Management, Managed Care, Ancillary, and Nursing staff, as required to clarify customer service inquiries.
• Prepare special reports as directed by the Manager to document billing and follow-up services.
• Serve as relief support, if the work schedule or workload demands assistance to departmental personnel.
• Serve as a resource to train new employees.
• Cross-train in various functions to assist in the smooth delivery of departmental services.

Requirements

* High school diploma or an equivalent combination of education and experience.

• Associate degree in accounting or business administration highly desired.
• Data entry skills (50-60 keystrokes per minute).
• Past work experience of at least one year within a healthcare environment, performing customer service, financial counseling, and/or financial clearance is required.
• Knowledge of insurance and governmental programs, regulations, and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts, and coordination of benefits is required.
• Working knowledge of medical terminology, anatomy, and physiology, medical record coding (ICD-10, CPT, HCPCS), multilingual, and basic computer skills are highly desirable.
• Demonstrated call center experience with the ability to utilize voice/data equipment to fulfill customer expectations is strongly preferred.
• Excellent communication (verbal and writing) and organizational abilities.
• Interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend, and take action to satisfy the customer's needs.
• Accuracy, attentiveness to detail, and time management skills are required.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex.

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health insurance package
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job