Job Title: Dedicated Customer Support Representative – Delivering Exceptional Service at arenaflex

About arenaflex

At arenaflex, we are committed to revolutionizing the way we interact with our customers, providing them with unparalleled service and support that sets us apart from the rest. As a leading organization in our industry, we strive to foster a culture of excellence, innovation, and collaboration, where our employees can grow, learn, and thrive. Our dedicated team of professionals is passionate about delivering exceptional customer experiences, and we are seeking a talented Customer Support Representative to join our ranks.

About the Role

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers, ensuring their satisfaction, and building lasting relationships. If you are passionate about delivering exceptional customer experiences, have excellent communication skills, and are eager to learn and grow with our organization, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Act as a liaison between customers and internal departments within arenaflex to ensure customer satisfaction.
• Respond to customer inquiries for information and pricing, data entry, and requests for technical support.
• Effectively interact with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management.
• Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders.
• Assist customers by determining order status and working to resolve product-related problems and questions.
• Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction.
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by arenaflex) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders.
• Initiate and track documentation to authorize and direct work according to customers' contractual obligations.
• Perform with honesty and integrity, instituting a highly responsive and unsurpassed level of customer service.
• Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments.

What You Need

To succeed in this role, you will need:

Required Qualifications

• 2+ years of work experience in a customer-facing role.
• High school diploma or equivalent.
• Proficient computer skills, including proficiency in Microsoft Office and other software applications.

Preferred Qualifications

• Experience with ERP systems, such as JDE, SAP, Sales Force, or Genesis.

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment, where you can grow and develop your skills. Our comprehensive benefits package includes:

• A competitive salary, with opportunities for growth and advancement.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development opportunities, including training and education programs.
• A fun and collaborative work environment, with a focus on teamwork and camaraderie.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our careers page at [insert link]. We look forward to hearing from you!

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment, where all employees can thrive and reach their full potential.

Thank you for considering arenaflex as your next career destination. We look forward to hearing from you!