Experienced Customer Support Representative to Web Manuals – Join the Aviation Revolution

At arenaflex, we're redefining the aviation industry with our cutting-edge SaaS solutions, empowering aviation professionals to work more efficiently and reach new heights of innovation and service. As a pioneering company, we chart our own course, breaking barriers and setting our sights on the stars and beyond. We're proud to offer an environment where you can soar—both professionally and personally—and explore a world of opportunities within an international team. With offices in Malmö (HQ), San Diego, New York, Sydney, and Singapore, we're growing rapidly, and now, we're on the hunt for an experienced Customer Support Representative to join our team in New York! Take the leap and join arenaflex on our journey to revolutionize aviation—apply today!

About the Role

Stationed in New York City, the global Support & Academy Team at arenaflex work closely with colleagues in San Diego, Singapore, and Sweden. The team collaborates extensively with the customer experience department, focusing on the Americas customers, and maintains overlapping communication with teams in Sweden, San Diego, Sydney, and Singapore. We're looking for a self-motivated individual with tech support experience, strong troubleshooting skills, and the ability to communicate daily with the team!

Key Responsibilities

• Participate in the Support and Training processes, ensuring seamless delivery of high-quality services to our customers.

• Lead on-site & online deliveries for clients, providing expert guidance and support to help them achieve their goals.
• Conduct on-site and online training and workshop sessions for clients, empowering them with the knowledge and skills they need to succeed.
• Create support content for customers, such as online guides and support material for the Help Center, to facilitate self-service and reduce support queries.
• Manage and moderate the Community Forum, fostering a collaborative environment where customers can share knowledge, ask questions, and provide feedback.
• Provide support to customer representatives by phone, e-mail, and other available tools, ensuring timely and effective resolution of customer issues.
• Collaborate with internal teams to identify and address customer pain points, driving continuous improvement and innovation in our support processes.

What We're Looking For

• Experience in customer support, technical support, or customer service roles (B2B experience preferred), with a proven track record of delivering exceptional customer experiences.

• A technical aptitude with a keen interest in technology and problem-solving, with the ability to troubleshoot complex issues and provide creative solutions.
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams and communicate complex technical information to non-technical stakeholders.
• Ability to thrive in a fast-paced, global environment, with a flexible and adaptable mindset that can navigate changing priorities and deadlines.
• Industry knowledge in SaaS or aviation is a plus, along with international work or study experience, which can bring valuable insights and perspectives to our team.
• Adaptability and a proactive mindset, with a customer-focused approach that prioritizes delivering high-quality service and exceeding customer expectations.
• Professional and clear communication style when engaging with clients and internal teams, with strong time management skills to handle tasks efficiently and meet deadlines.
• Commitment to excellence, with a strong work ethic and a passion for continuous learning, staying up-to-date with industry trends and best practices.

Other Information

• Start date: May

• Location: New York City, In Office
• Salary level: 55,000-65,000
• This recruitment process will include a behavioral assessment through Predictive Index, a tool designed to identify candidates with the highest potential for the position and ensure equality, diversity, and a fair and objective recruitment process.

Curious About What It's Like to Work at arenaflex?

Check out our Instagram account and visit our About us page to get a glimpse into our company culture, values, and mission. We're proud to offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration.

Ready to Join the Aviation Revolution?

Apply today and take the first step towards a rewarding career at arenaflex! Apply for this job