Experienced Customer Service Representative – Service Titan Expertise Required

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want you to join our dynamic team at arenaflex as a Customer Service Representative! At arenaflex, we're not just a company – we're a community of like-minded individuals who share a common goal: to provide top-notch service to our customers while fostering a culture of growth, innovation, and collaboration. As a Customer Service Representative, you'll be the face of arenaflex, working closely with customers to resolve issues, provide solutions, and exceed their expectations.

What You'll Be Doing:

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Providing exceptional customer service through phone, email, and chat, with a focus on empathy, professionalism, and positive outcomes
• Handling a high volume of calls with confidence, efficiency, and a solutions-oriented approach
• Working across multiple channels to solve problems, provide updates, and offer helpful responses
• Maintaining accurate records of customer interactions and transactions
• Identifying opportunities to recommend additional services that benefit the customer
• Collaborating with technicians and team members to ensure seamless service delivery
• Continuously learning and developing expertise in our services to become a go-to resource for customers

What We're Looking For:

* 1+ year of experience in a customer service role, preferably in home services or tech (bonus points if you have ServiceTitan experience!)

• Excellent communication and active listening skills
• Strong organization, time management, and multitasking abilities
• Friendly, adaptable, and calm under pressure
• A team player who's excited about growth, innovation, and making a real impact
• High school diploma or equivalent

Why You'll Love It Here:

* Team-first culture where your contributions matter and are valued

• Opportunities for advancement and career growth – we love to promote from within!
• Respect, recognition, and rewards for hard work and dedication
• Hands-on training and mentorship to help you shine and develop your skills
• A chance to build a career with a growing, respected local company that invests in its people

What We Offer:

* Comprehensive benefits package, including health, vision, dental, PTO, holidays, 401k, and matching

• Employee discount program
• Employee referral program
• Opportunities for professional growth and development, with a focus on training and mentorship
• A dynamic and supportive work environment that fosters collaboration and innovation

About arenaflex:

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to succeed. We're a close-knit team of passionate professionals who share a common goal: to make a positive impact in our community and beyond. With a strong focus on growth, innovation, and customer satisfaction, we're always looking for talented individuals who share our vision and values.

How to Apply:

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you require accommodations during the application or hiring process, please don't hesitate to reach out.

Pre-Employment Requirements:

All candidates are required to undergo pre-employment background and drug screenings, as well as a motor vehicle record check. We're committed to ensuring a safe and secure work environment for all employees and customers.

Pay Range:

$18-$22 USD per hour (commission-based compensation range)

Location:

Moorestown, NJ (arenaflex office)

Job Type:

Full-time

Experience:

1+ year of experience in a customer service role

Education:

High school diploma or equivalent

Skills:

* Excellent communication and active listening skills

• Strong organization, time management, and multitasking abilities
• Friendly, adaptable, and calm under pressure
• ServiceTitan experience (required)
• Team player with a growth mindset

Work Environment:

arenaflex is a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our office is located in Moorestown, NJ, and we offer a comprehensive benefits package, including health, vision, dental, PTO, holidays, 401k, and matching. Apply for this job