Experienced Remote Healthcare Customer Service Representative – Patient Support and Advocacy
At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. As a Remote Healthcare Customer Service Representative, you'll be the voice of arenaflex, delivering exceptional patient support and advocacy while working from the comfort of your own home.
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service - Document call-related information for auditing and reporting purposes - Maintain and update customer information as necessary - Upsell current customers on new or enhanced services - Collaborate with internal teams to resolve complex customer issues - Provide empathetic and professional support to patients and their families - Stay up-to-date on product knowledge and industry trends to deliver expert advice - Meet or exceed performance metrics and quality standards - Participate in ongoing training and development to enhance skills and knowledge
Qualifications
- High school diploma or GED - Healthcare experience is welcome to enhance your success in this role - Customer service experience is a plus - Strong computer navigational skills - Familiarity with Microsoft Office applications (Word, Excel) - Excellent oral and written communication skills - Exceptional listening/comprehension skills - Professional and courteous - Customer oriented - Ability to work in a fast-paced environment and adapt to changing priorities - Strong problem-solving and critical thinking skills
Work Environment
- Ongoing usage of phone and computer systems - Your Work At Home environment must be in a private residence, located at the address listed on your personnel file - arenaflex will provide the equipment you need to conduct your work which may include a webcam - You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections - Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
Physical Demands
- Constant sedentary work
Benefits
- Health, dental, and vision coverage/HSA - Optional daily pay or weekly pay - 401K retirement plan - Leadership programs - Paid training and tuition reimbursement - Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies - Employee assistance program - Additional voluntary benefits
Career Growth Opportunities and Learning Benefits
- Ongoing training and development to enhance skills and knowledge - Opportunities for career advancement and professional growth - Collaborative and supportive work environment - Access to industry-leading tools and technology - Recognition and rewards for outstanding performance
Work Environment and Company Culture Highlights at arenaflex
- arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion - We prioritize employee well-being and offer a range of benefits to support mental, emotional, and physical health - arenaflex is committed to making a positive impact in our communities through our Making Lives Better with arenaflex (MLBA) charity - We foster a culture of innovation, creativity, and continuous improvement
Compensation, Perks, and Benefits
- Competitive hourly rate of $16.00 - Opportunities for overtime and bonuses - Comprehensive benefits package, including health, dental, and vision coverage - Optional daily pay or weekly pay - 401K retirement plan - Leadership programs - Paid training and tuition reimbursement - Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies - Employee assistance program - Additional voluntary benefits
Next Steps
- Place an application - Complete your online assessment - Our team will review your application - If selected to move forward, our team will follow up directly
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable workplace that values diversity, equity, and inclusion.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia. Apply to this job Apply for this job