Experienced Consultant Streaming Support – Customer Service – Remote
At arenaflex, we're on a mission to revolutionize the way customers interact with streaming services. As a Consultant Streaming Support in our remote customer service team, you'll play a vital role in delivering exceptional experiences to our customers. If you're passionate about technology, customer service, and problem-solving, we want to hear from you.
About arenaflex
arenaflex is a digital transformation company that's been helping customers globally provide exceptional experiences for over 35 years. We're proud to be recognized as a Great Place to Work in the US and are committed to making digital processes feel more human for our customers. Our team is dedicated to delivering innovative solutions that drive business growth and customer satisfaction.
Job Description
As a Consultant Streaming Support, you'll be the face of arenaflex, providing top-notch customer service to our clients in the streaming media and entertainment industry. You'll be responsible for:
- Assisting customers with technical issues, account inquiries, and troubleshooting related to streaming services
- Collaborating with cross-functional teams to enhance customer satisfaction and ensure a seamless streaming experience
- Providing exceptional customer service through various communication channels, including phone, email, and chat
- Troubleshooting technical problems efficiently and effectively
- Documenting customer interactions and issues in our CRM system
- Participating in ongoing training and development to stay up-to-date on the latest streaming services and technologies
What We Offer
* Competitive hourly rate and paid training
- Additional pay incentives as well as monthly rewards & recognition programs
- Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off
- Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
- Promote from within opportunities – 80% of our frontline leaders began their careers at arenaflex as reps
- EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex
Qualifications
* Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
Requirements for Remote Work
* Excellent Internet connectivity: + Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! + Wireless and/or satellite Internet Service Providers are not compatible with our systems
Why Join arenaflex?
* Opportunity to work with a dynamic and innovative company that's making a difference in the streaming industry
- Flexible work arrangements, including remote work options
- Competitive compensation and benefits package
- Ongoing training and development opportunities to help you grow in your career
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about customer service, technology, and problem-solving, and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job