Experienced AI Project Team Lead & Customer Support Specialist – AI Chatbot & Tech Project Management

At arenaflex, we're revolutionizing the way we interact with technology and each other. As a forward-thinking organization, we're committed to harnessing the power of artificial intelligence to create seamless and intuitive experiences for our users and agents. We're now seeking an exceptional AI Project Team Lead & Customer Support Specialist to join our team and drive the success of our AI chatbot and tech projects.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about harnessing the potential of AI to transform industries and improve lives. Our mission is to create a world where technology and human connection blend seamlessly, empowering individuals and businesses to thrive in a rapidly changing landscape. We're proud to be a diverse and inclusive workplace, celebrating difference and promoting equal opportunities for all.

Job Summary

As an AI Project Team Lead & Customer Support Specialist, you'll be responsible for leading our AI chatbot and tech projects through their full lifecycle, from discovery to delivery and optimization. You'll work closely with our CS director to define and improve autoflows, AI agent performance, and related processes, while identifying and leading process and AI improvement initiatives to meet customer and business needs. This is a unique opportunity to join a forward-thinking organization and make a meaningful impact on the way we interact with technology and each other.

Key Responsibilities

* Lead AI chatbot and tech projects through full lifecycle: discovery, delivery, and optimization

• Manage day-to-day tasks, sprints, and team priorities to ensure seamless project execution
• Collaborate with our CS director to define and improve autoflows, AI agent performance, and related processes
• Identify and lead process and AI improvement initiatives to meet customer and business needs
• Track KPIs, spot gaps, and drive data-based decisions to inform project strategy and optimization
• Work closely with product teams to enhance AI agents and automate processes
• Stay updated on AI and chatbot best practices to ensure our projects remain cutting-edge and effective
• Help team members grow by coaching, sharing knowledge, and creating opportunities to improve their skills and expertise
• Manage AI projects, tools, and team delivery within Customer Care

Essential Qualifications

* 1+ years leading projects and teams in tech, product ops, or support tech

• Strong experience with chatbot tools and prompt optimization (Experience with Forethought is a big plus)
• Strong analytical and problem-solving skills, with a detail-oriented and data-driven mindset
• Strong communicator with a bias for action and improvement
• Strong organizational and collaboration skills, with the ability to work effectively in a fast-paced environment
• Hands-on experience with support tools (zendesk, Salesforce, analytics tools, etc.)

Preferred Qualifications

* Experience working in a customer-facing role, with a strong understanding of customer needs and pain points

• Familiarity with AI and machine learning concepts, with a passion for staying up-to-date on industry trends and best practices
• Experience working with cross-functional teams, with a strong ability to collaborate and communicate effectively
• Strong project management skills, with experience using tools like Asana, Trello, or Jira

What We Offer

* A dynamic and inclusive work environment that celebrates diversity and promotes equal opportunities for all

• A competitive salary and benefits package, with opportunities for growth and professional development
• A comprehensive training program, with access to industry-leading tools and technologies
• A collaborative and supportive team environment, with opportunities to learn from and contribute to the success of our projects
• A flexible and remote-friendly work arrangement, with the option to work from home or in our office

How to Apply

If you're a motivated and experienced professional with a passion for AI and customer support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the success of our AI chatbot and tech projects.

arenaflex is an equal opportunities employer

We're committed to providing equal opportunities for all individuals, regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. If you require accommodation to apply or interview for this role, please let us know and we'll be happy to assist you.

Join our team and be part of something amazing

At arenaflex, we're not just building a company – we're building a community. We're passionate about creating a workplace that's inclusive, supportive, and empowering, where everyone can thrive and reach their full potential. If you share our values and are excited about the opportunity to join our team, we can't wait to hear from you! Apply for this job