Part-Time Customer Support Agent – Sports Technology and Video Analysis Expert
At arenaflex, we're revolutionizing the world of sports with our cutting-edge video analysis and streaming solutions. As a leading provider of automatic cloud-based solutions, we're changing the game for sports teams, leagues, and organizations worldwide. With a unique position in the market, our solution strikes the perfect balance between performance, simplicity, and accessibility. We're now seeking a highly motivated and customer-focused Part-Time Customer Support Agent to join our team in North America.
About arenaflex
arenaflex is the go-to partner for sports organizations looking to elevate their performance and fan engagement. Our innovative solutions are used by hundreds of organizations globally, including some of the world's largest and most well-known teams, leagues, and programs. From the English Premier League to Major League Soccer, LigaMX, and the National Women's Professional League, our customers trust us to deliver exceptional support and expertise.
The Role
As a Part-Time Customer Support Agent, you'll be the first point of contact for our customers, providing top-notch support and advocacy across all our products. Your primary responsibilities will include:
- Answering incoming requests from arenaflex customers and triaging according to our Service Level Agreements
- Escalating incidents to our Operations team
- Creating tutorials, articles, and user manuals for our help center
- Investigating and replicating bugs or testing new features
- Collecting feedback and channeling it back to our product team for improvements
- Sharing our passion for professional sports and delivering the best service possible
Requirements
To succeed in this role, you'll need:
- Availability to work evenings and weekends
- A background in sports and/or technical support
- Fluency in English, both spoken and written
Preferred Qualifications
While not essential, we're looking for candidates who:
- Love helping clients and solving problems
- Are bilingual (a plus!)
- Enjoy working in a fast-paced environment, including the option to work on weekends and shifts
- Can work independently and stay on top of things
- Are passionate about technology and sports!
What We Can Offer
As a member of our team, you'll enjoy:
- Working for a global company with a fast-growing sport tech startup with a global footprint
- A fun, skilled, and highly motivated team with experience from world-leading companies
- A work environment where you use the latest, modern technologies and tools
- Working with the biggest teams in sports from all over the world
- A place where we prioritize self-learning through regular feedback, tools, or whatever you need to accelerate your skills and career
- Opportunities to shape your own career development
Compensation and Availability
We offer a competitive hourly rate of $17/hour, with variable hours depending on the season. You'll work 15-20 hours per week, including weekdays, evenings, and weekends.
Location
This is a remote position in North America, reporting to our Director of Customer Support based in Malmö, Sweden.
Apply Now
If you're passionate about sports, technology, and delivering exceptional customer support, we want to hear from you! Apply now to join our team and be part of the arenaflex revolution. Apply Job! Apply for this job