Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support

At arenaflex, we are dedicated to delivering exceptional customer service and administrative support to our esteemed clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, ensuring seamless communication and efficient resolution of patient balances and billing inquiries.

About arenaflex

arenaflex is a leading provider of administrative and clinical support staff for top healthcare providers. Our team is committed to fostering a productive and inclusive work environment, where employees can grow and thrive in their careers. With a focus on delivering exceptional customer service, we strive to build long-lasting relationships with our clients and their patients.

Job Summary

As a Customer Service Specialist I, you will be responsible for handling a high volume of calls, performing work in a timely manner, and providing professional and courteous behavior at all times during patient and/or client interaction. Your primary responsibilities will include:

• Handling large volumes of calls and performing work in a timely manner
• Attempting to collect full payment from patients or guarantors in a professional and courteous manner
• Establishing payment arrangements per guidelines and documenting terms in the billing system
• Applying payments collected over the phone to each date of service
• Handling customer inquiries, disputes, and complaints, and escalating contentious complaints to a supervisor or higher management
• Obtaining all insurance, demographic, and guarantor information and updating patient profiles as well as billing third-party payers as appropriate
• Clearly documenting in the system a summary of work and follow-up steps after each call

Key Responsibilities

* Handle a high volume of calls and perform work in a timely manner

• Collect payments from patients or guarantors in a professional and courteous manner
• Establish payment arrangements per guidelines and document terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints
• Escalate contentious complaints to a supervisor or higher management
• Obtain and update patient and guarantor information
• Bill third-party payers as appropriate
• Document all work and follow-up steps in the system

Essential Qualifications

* High school graduate or GED certificate

• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Understanding of contracts, insurance benefits, exclusions, and other billing requirements
• Knowledge of claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Ability to understand and navigate the payer adjudication process
• Experience with patient financial and practice management systems, preferably Epic and/or other electronic billing systems

Preferred Qualifications

* Previous call center/claims experience

• Previous experience in an academic healthcare setting
• Knowledge of medical terminology

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple priorities
• Strong problem-solving and analytical skills
• Ability to navigate complex billing systems and regulations
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

As a Customer Service Specialist I at arenaflex, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment.

We offer

• A comprehensive training program to ensure your success in the role
• Opportunities for professional development and career advancement
• A collaborative and inclusive work environment
• A competitive salary and benefits package

Work Environment and Company Culture

arenaflex is committed to providing a productive and inclusive work environment, where employees can grow and thrive in their careers. Our company culture values:

• Excellent customer service and communication
• Collaboration and teamwork
• Continuous learning and professional development
• Diversity and inclusion
• Work-life balance

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Hourly rate ranges: $21.63 - $26.44
• Comprehensive benefits package, including healthcare and paid time off
• Opportunities for professional development and career advancement
• A collaborative and inclusive work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to fostering a diverse and inclusive work environment, where employees can grow and thrive in their careers. Apply for this job