Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex
At arenaflex, we're revolutionizing global transportation by harnessing cutting-edge technology to transform daily commutes and reduce humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. As a passionate and customer-centric individual, we invite you to join our dynamic team as an Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift).
About arenaflex
arenaflex is a pioneering company that's transforming the mobility industry with innovative solutions. Our mission is to make transportation more efficient, sustainable, and accessible to everyone. We're committed to creating a culture of care, curiosity, and achievement, where our employees feel valued, empowered, and inspired to make a difference.
What You'll Be Doing
As an Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex, you'll be the first point of contact for our customers in the USA, providing exceptional support through phone, email, and digital channels. Your primary responsibilities will include:
- Offering first-line support to customers, resolving their queries quickly and effectively
- Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information
- Fostering positive interactions with customers, making them feel understood and supported
- Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
- Participating in training and briefings to gain expertise and understand client and contact centre requirements
- Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
- Offering feedback and insights on areas that may lead to a poor customer experience
- Embodying the values of arenaflex, ensuring they are reflected in your daily work
What Skills & Experience You'll Bring to Us
To succeed in this role, you'll need to possess the following skills and experience:
- Fluent English: You have a high and fluent English (C2 level), both written and spoken
- Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
- Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
- Eligibility: Be eligible to work in Spain
What We Offer
As an Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex, you'll enjoy a range of benefits, including:
- Starting date: 10th of February, 2025
- Contract: Temporary (6 months)
- Salary: 9.743€ gross per year
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
- Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
- 24 holiday days per year on a full-time basis
- Work Model: Hybrid working model
- Location: Barcelona, Spain
Additional Benefits
As an arenaflex employee, you'll also enjoy a range of additional benefits, including:
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Option to sign-up for Discounted Private Health Insurance
- Referral Program: Refer a Friend and get a Referral bonus
- Access to specialised LinkedIn training courses
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
About Us
At arenaflex, we believe in fostering a culture of care, curiosity, and achievement. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
Join Our Team
If you're passionate about delivering exceptional customer service and making a difference in the mobility industry, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and be part of a company that's revolutionizing global transportation. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job