Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Innovative Environment
At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal: to empower people, businesses, and communities through innovative technology and exceptional customer experiences. As a Customer Sales and Service Representative, you'll play a vital role in delivering outstanding customer service, driving sales growth, and building lasting relationships with our customers.
About arenaflex
arenaflex is a leading provider of innovative technology solutions, empowering people to live, work, and play in a connected world. Our mission is to power and empower communities through cutting-edge technology, creativity, and impact. We're a community-driven organization that values diversity, inclusivity, and collaboration. Our V Team is a dynamic group of individuals who share a passion for innovation, customer satisfaction, and community building.
What You'll Be Doing
As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that exceed our customers' expectations. Your superior sales and customer service skills, combined with your enthusiasm for technology, will enable you to:
- Answer incoming calls from customers, responding to requests about installation, disconnection, or changes to service
- Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience
- Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Respond to requests from customers about arenaflex products and services
- Verify service order accuracy and completeness, making corrections/changes as needed
- Negotiate the collection of overdue bills
- Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Manage various systems and work tools while engaging on the phone with customers
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will enable you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting sales goals and building customer relationships
- Knowledge of arenaflex's products and services
- Experience with customer relationship management (CRM) software
What We Offer
As a Customer Sales and Service Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:
- Competitive salary and benefits
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support
- Flexible scheduling and work-life balance
- Access to cutting-edge technology and innovative solutions
Work Environment and Company Culture
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our company culture values diversity, inclusivity, and collaboration. We're a community-driven organization that encourages open communication, creativity, and innovation.
Equal Employment Opportunity
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
Salary Range
The weekly wage range for the New York location(s) listed on this job requisition based on a full-time schedule is: $577.50 - $1,775.00.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Don't miss the chance to join our dynamic team and make a meaningful impact in the lives of our customers. Apply To this Job Apply for this job Apply for this job