Patient Account Representative 2

Job Description

UW MEDICINE PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a full-time PATIENT  ACCOUNT REPRESENTATIVE 2. 

SCHEDULE

Weekdays

100% Remote

POSITION HIGHLIGHTS

Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms via paper or electronic means;  Analyze financial information to determine patient ability to pay or qualification for financial assistance; Analyze credit balances in order to determine appropriate action.  Positions are also responsible to:  Prepare accounts receivable  adjustments; Utilize available resources to  obtain eligibility information; Update patient demographic and financial information; Communicate with Medical Centers' staff, patients and  payers, as required to obtain or verify billing information or payment; Answer questions, resolve concerns and document specific actions taken on individual accounts in the Epic Hospital Billing and/or Professional Billing systems. 

This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action to bring account to resolution. 

RESPONSIBILITIES

• Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms according to regulatory or payer requirements, to ensure accurate and compliant billing of facility and professional fees.
• Analyze and take action on unresolved accounts, including payer denials.
• Analyze financial information provided by patients to determine their ability to make payments or qualify for financial assistance in accordance with the Medical Centers' Financial Assistance Policy.  This may include setting up appropriate payment plans. 
• Analyze credit balance accounts to determine and take appropriate action.
• Ability to meet deadlines and departmental quality and performance standards.
• Prepare Accounts Receivable  adjustments. 
• Utilize available resources to obtain eligibility information. 
• Update patient demographic,  financial and payer information in applicable systems. 
• Communicate with Medical Centers' staff, patients and/or third party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns. 
• Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution.
• May skip trace return mail accounts.  
• May analyze bankrupt or deceased patient accounts. 
• May maintain spreadsheets and write original correspondence using Microsoft Excel and Word. 
• May evaluate patient accounts for accurate reimbursement based on payer contracts. 

REQUIREMENT High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment

DESIRED Knowledge of UB, CMS 1500, ADA and other utilized billing forms  and payer requirements.  

Knowledge of  Epic Hospital Billing and/or Professional Billing, and registration systems. 

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Shift:

Temporary or Regular?

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.