Senior District Manager (Shanghai, SH, CN)

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As the District Sales Manager, you will play a critical leadership role in leading all aspects of and driving the success of a group of retail store managers within a designated geographic district. You will be responsible for guiding, mentoring, and leading a team of store managers to achieve business objectives, improve sales, and deliver outstanding consumer experiences. Working in collaboration with the corporate support office and the Director of Store Operations, you will adjust sales strategies, implement operational procedures, and set performance goals to align with company targets.

What You'll Do

• Set clear performance expectations and uphold high standards for store management across the district.
• Ensure consistent communication and adherence to company policies, procedures, and directives.
• Maintain the highest level of business ethics and integrity in all operational decisions and actions.
• Achieve and exceed district financial targets, driving revenue growth and identifying new business opportunities.
• Demonstrate strong interpersonal and time management skills to ensure operational tasks are completed effectively and efficiently.
• Implement effective labor management strategies to optimize scheduling, improve efficiency, and enhance profitability, all while aligning with regional and local labor laws.
• Drive operational excellence across the district, focusing on store appearance, loss prevention, cash handling, inventory control, visual merchandising, and safety/security for both people and assets.
• Maintain high leadership standards to develop the professional growth and development of store leaders.
• Lead by example, empowering store teams to deliver exceptional customer experiences that build loyalty and satisfaction.
• Develop strong guest service skills within the team to ensure each customer receives consistently friendly and efficient service.
• Be responsible for the recruitment, development, and retention of top talent, ensuring the team is staffed with qualified individuals committed to the company’s mission.
• Provide ongoing mentorship and timely feedback to store managers, addressing performance gaps and fostering continuous improvement in district-wide operations.
• Assess the potential for internal talent development, ensuring a pipeline for future leadership and growth opportunities within the district.
• Maintain operational excellence across all stores, ensuring compliance with all operational standards and safety protocols.
• Ensure compliance with all applicable federal and state regulations concerning employment and store operations.

What You'll Bring to the Table

• High School diploma required
  •  Bachelors degree preferred
• 4-6 years of retail management experience
  • Requires 2-4 years of multi –unit management experience
• Proven experience as a District Sales Manager, Area Manager, or similar leadership role in retail operations.
• Strong leadership skills with the ability to encourage, mentor, and develop a team.
• In-depth understanding of sales strategies, retail operations, and financial management.
• Ability to analyze data and make informed decisions to drive performance and business growth.
• Excellent communication and interpersonal skills to effectively manage teams and collaborate across functions.
• Proven track record with the ability to adapt to change, solve problems, and thrive in a fast-paced environment.
• Willingness to travel frequently within the assigned district.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Explorer persona.

Job Category: Corporate