Centralized Clinical Support Staff

We are seeking a Centralized Clinical Support Staff member who is passionate about making a difference in our community. At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Centralized Clinical Support Staff (CCSS) provides indirect patient care through telephonic and electronic communications, effectively engaging patients and supporting clinic-based teams. Working under general supervision, the CCSS exercises judgment and some discretion in routine situations. The CCSS will collaborate with employees at all levels within the organization, must be able to maintain professional working relationships, and provide excellent customer service.

If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!

A Day in the Life of a Centralized Clinical Support Staff member may look like this

• Provide front-line customer service, including scheduling appointments and verifying insurance benefits using electronic telephone and EHR systems
• Obtain, evaluate, and accurately record patient information in the Electronic Health Record (EHR) system
• Conduct patient outreach via text, email, mail, or phone using LSCC’s navigation center call platform
• Accurately document all patient and clinical interactions in the EHR, ensuring entries are clear, concise, and grammatically correct
• Communicate patient or family concerns to the appropriate healthcare provider
• Collaborate with LSCC providers through electronic communication (e.g., bidirectional tasking and care coordination templates in the EHR) to support optimal patient care
• Contact external healthcare organizations to confirm the status of patient appointments or referrals
• Process referral orders from providers to support care coordination
• Under the supervision of team RNs and as licensure permits, assist with tasks such as responding to provider requests, completing medication prior authorizations, processing referrals, filing triage reports, medical records, and lab letters
• Assume responsibility for his/her own professional development and for sharing knowledge with others
• Perform administrative tasks such as faxing, scanning, and managing bulk communications
• Participate in required training, meetings, and quality improvement initiatives
• Perform all other duties as assigned

We ask our Centralized Clinical Support Staff member to possess a minimum of

• High School Diploma or GED
• One (1) year of experience in a medical office or healthcare setting.

The following experience/skills are preferred

• Medical Assistant (MA) certification or medication experience
• Minimum of two (2) years of work in the healthcare field involving direct interaction with an EHR
• Previous experience in pre-authorization/pre-certification and insurance verification
• Bilingual English/Spanish language skills

Key Success Factors

Some key factors that will make an individual successful in this role:

• Time management
• Problem solving skills
• Detail oriented
• Team player

Benefits LSCC offers a competitive benefits package, including:

• Competitive salary;
• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan