Technical Service Engineer
As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
We are seeking a dedicated and technically skilled Service Engineer to join our team. In this role, the engineer will serve as the primary technical liaison for our customers, ensuring the optimal performance of our HLM product line. The role will be responsible for delivering expert on-site and remote support, including installation, maintenance, and complex troubleshooting. Beyond technical support, the engineer will play a vital role in customer success by providing product training and ensuring high levels of client satisfaction.
Responsibilities
- Performing equipment installations, preventive maintenance, and repairs on customer sites. Troubleshooting and resolving technical issues remotely or onsite. Providing training and guidance to customers on product operation and best practices.
- Investigate and follow up on service complaints.
- Spare parts management for the field, the role should be responsible for spare parts inventory management following company’s process.
- Be responsible for improving data quality for both the installation base and service reports for the fields.
- Second-line supports for no-Essenz products for distributors service team.
- Promotion and renew service contract.
- Cross-function support and others requested by company as needed
Requirements:
- Minimum of 5 years of experience in field service engineering within the medical device industry.
- Strong knowledge of medical device systems, including hardware, software, and networking fundamentals.
- Excellent manual dexterity and hands-on technical skills with a practical approach to repairs.
- Proven ability to quickly diagnose and resolve complex technical issues under pressure.
- Strong interpersonal and communication skills, capable of explaining technical concepts clearly to customers and internal teams.
- Ability to work independently, prioritize tasks effectively, and manage multiple assignments.
- A demonstrated eagerness to learn and adapt to new technologies and product updates.
- Good command of English (both written and spoken) for documentation.
- Bachelor’s degree in biomedical engineering, Electronics, or a related field.