Dealer Service Specialist

Peak Performance is a company established in 1986 that aims to bring the freeride spirit to the world through their products. They are seeking a Dealer Service Specialist to support their dealer network by managing the order and service lifecycle, ensuring smooth interactions, and maintaining high service standards.

Responsibilities

• Manage the end-to-end dealer order and service lifecycle, including order entry, order changes, returns, claims, and service requests, ensuring accurate processing, timely fulfilment, and proactive communication to support strong OTIF performance and dealer satisfaction
• Act as the primary operational point of contact for dealers, responding to inquiries related to orders, deliveries, availability, invoicing, and service issues to ensure a smooth and consistent dealer experience
• Coordinate with supply chain, planning, and logistics to support dealer demand, manage allocations, and help align product availability with business priorities
• Partner with the dealer sales team to support pricing, product availability, promotions, order documents, and other operational needs that enables efficient dealer selling and execution
• Ensure accuracy, consistency and reliability of dealer, order, pricing, and service data in ERP and related systems, while troubleshooting and resolving any data or system issues together with internal teams
• Maintain accurate dealer sales and service data, generate regular operational and service reports, and support performance tracking related to OTIF, order accuracy, and service levels

Skills

• Excellent planning, coordination, and execution skills
• Customer‑first mindset with the ability to manage expectations and build trust
• Proven commercial acumen and ability to support sales-driven priorities
• Continuous improvement mindset, capable of streamlining processes and driving operational efficiency
• Innovative and adaptable, with the ability to drive change
• OMNI mindset and understanding of end‑to‑end operational flows
• You have highly effective verbal and written communication skills
• You are proactive and comfortable communicating via phone & email
• You have strong organizational, interpersonal, and problem-solving skills
• You demonstrate attention to detail, including accurate data entry skills
• You are proficient in Microsoft Office with intermediate level in Excel
• Demonstrable problem-solving ability and time management practice
• You are fluent in French and English, both spoken and written
• Highly organized with a “can-do” attitude
• High Aptitude in SAP platform
• Experience or Passion in the Sports and Outdoor industry is preferable

Benefits

• Competitive bonus program
• Benefits that we offer

Company Overview