[Remote] Consumer Proposal Inquiries Administrator
Note: The job is a remote job and is open to candidates in USA. Farber Debt Solutions is one of Canada’s oldest and largest debt solution providers, helping Canadians overcome financial challenges. They are seeking a Consumer Proposal Inquiries Administrator to provide customer service and administrative support for the Consumer Proposal file administration process, primarily through phone and email communication.
Responsibilities
- Primarily phone and email communication to provide for timely resolution of issues for clients, creditors and other stakeholders including but not limited to the following:Addressing proposal payment requests, NSF payments and mitigating defaults
- Coordinating revival processes
- Efficiently respond to current clients inquiries relating to the status of their file
- Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general
- Issuing status and other miscellaneous letters to the debtors, creditors etc
- Liaising with other team members to ensure efficient and diligent administration of the proposal estates
- Ensure phone queues are cleared and assigned tasks are completed on a daily basis
- Work together with colleagues to help assist the clients
- Participate in ongoing training to improve technical knowledge
Skills
- Previous insolvency experience
- Post-secondary education or related equivalent experience
- Ability to de‑escalate challenging situations while maintaining professionalism, strong conflict‑resolution, and high standard of customer service in a fast‑paced environment
- Excellent verbal and written communication skills to speak effectively with clients and other third parties
- Strong attention to detail and the ability to multitask in a fast-paced environment
- High computer literacy including the ability to learn new programs
- Excellent time management and organizational skills
- Great interpersonal skills to deal with team members, staff, and clients
- Strong learning skills
- A team player who can also work independently and take ownership of their workload
- Insolvency Administrator Certificate (asset but not required)
Benefits
- Remote work model
- Vacation and wellness days
- Extended health and dental coverage, plus virtual doctor services
- Employee Assistance Program and mental health resources
- Company-matching retirement savings plan
- Financial support for professional development
- Annual company events
- Exclusive access to perks and discounts
Company Overview