Change Management Specialist

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If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Role: Change Management Specialist

Position Type: Permanent Location: Remote

SUMMARY

The Change Management Specialist will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank. This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world. As a ServiceNow expert, this specialist will work closely with deployment engineers during the planning, execution, and closure phases of hundreds of change requests The ideal candidate is very detail‑oriented, organized, and comfortable working with wide variety of stakeholders in a large enterprise and is familiar with IT infrastructure specifically with network infrastructure technology such as Ethernet switches, WLAN, structured cabling, communications closets, power and racks.

PRIMARY DUTIES include but are not limited to:

Support engineers with submitting changes in Service Now, checking for proper templates and detail

Track changes through the entire lifecycle, ensuring they progress per project schedule

Assist in securing change approvals

Follow-up with task owners for timely completion and closure

Monitor SLA compliance for all change activity

Report and escalate risk and issues to Project Managers

Attend CAB calls and track follow-up actions to closure on behalf of the program

Organize and/or chair internal change calls

Support wider in other areas as needed such as updating and monitoring JIRA updates

Support Project Managers as needed updating project documentation, tracking open issues, and equipment shipments when required.

COMPETENCIES

Excellent organizational skills including attention to detail and multitasking skills

Strong written and verbal communications skills

Excellent client-facing and internal communication skills

The ability to work under pressure and with a sense of urgency to deadlines

The ability to multi-task, prioritize and effectively manage one’s time

REQUIRED EDUCATION & EXPERIENCE REQUIRED

Proven work experience in in supporting a large enterprise with ServiceNow, managing service requests, incidents, or change requests following structured, ITIL-aligned processes

Excellent client-facing and internal communication skills

Strong knowledge of Microsoft Office (Excel in particular), with JIRA experience preferred

Bachelor's Degree in appropriate field of study or equivalent work experience

Experience with project management software tools preferred

Interested candidates may share their updated resumes to: [email protected] / [email protected]

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