Experienced Customer Service Representative – Academic Support Services

Join our dynamic team at arenaflex's Division of Extended Studies and embark on a rewarding career journey that combines exceptional customer service with academic support. As a highly skilled and motivated Customer Service Representative, you will play a vital role in providing top-notch support to our students, customers, and stakeholders. This is an exciting opportunity to work in a fast-paced, remote environment with a competitive salary and excellent benefits.

About Us

The Division of Extended Studies (DES) at arenaflex is a self-supporting unit that operates year-round, offering a wide range of academic programs, courses, and services to students and the community. Our division is committed to providing high-quality education and support services to our students, and we are looking for a customer-focused and detail-oriented individual to join our team. arenaflex's Division of Extended Studies is dedicated to fostering a culture of innovation, collaboration, and excellence, and we are seeking like-minded professionals to join our team.

Job Summary

Under the general supervision of the Student Services Manager, the Customer Service Representative will provide excellent customer service to students, customers, and stakeholders via telephone, email, fax, and in-person. The successful candidate will be responsible for:

• Providing information about courses, certificate programs, and academic departments
• Registering students and processing transcript requests, course descriptions, and certificate audits
• Managing wait lists, resolving failed web enrollments, and performing other student services duties
• Providing general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, and more
• Key holder responsibilities for opening and/or closing the site

Key Responsibilities

* Provide exceptional customer service to students, customers, and stakeholders via telephone, email, fax, and in-person

• Respond to inquiries and resolve issues in a timely and professional manner
• Register students and process transcript requests, course descriptions, and certificate audits
• Manage wait lists, resolve failed web enrollments, and perform other student services duties
• Provide general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, and more
• Maintain accurate and up-to-date records and reports
• Collaborate with other departments to ensure seamless delivery of services
• Participate in training and professional development opportunities to enhance skills and knowledge

Requirements

To be considered for this role, you must possess:

• Demonstrated ability to advise students and the general public regarding academic programs, policies, and procedures
• Excellent communication and interpersonal skills, with the ability to work with diverse groups
• Proven experience providing customer service, handling cash, and operating office equipment
• Strong data-entry skills and attention to detail
• Ability to multi-task, work in a fast-paced environment, and meet deadlines
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of customer service experience in an academic or related setting

Work Environment

This is a fully onsite role located at our 8980 Villa La Jolla Dr. location. Overtime may be required during quarterly peak enrollment, and you must be willing to work alternating Saturdays (one to three Saturdays per month). The work schedule will be between 7:00 am - 6:30 pm.

What We Offer

As a Customer Service Representative at arenaflex's Division of Extended Studies, you will enjoy:

• Competitive salary: $24.67 - $26.27 per hour
• Excellent benefits package
• Opportunity to work with a dynamic team in a fast-paced environment
• Professional development and growth opportunities
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

arenaflex is a world-renowned institution dedicated to innovation, excellence, and community engagement. As a member of our team, you will have the opportunity to work with talented professionals who share your passion for education and customer service. Our commitment to diversity, equity, and inclusion creates a welcoming and inclusive environment for all employees.

How to Apply

If you are a motivated and customer-focused individual who is passionate about academic support services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job