Experienced Customer Service Representative – Ski Industry Expert (Remote)

Join the innovative team at arenaflex and revolutionize the ski travel industry with exceptional customer service! At arenaflex, we're disrupting the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a few clicks. We're seeking talented and ski-passionate Customer Service Representatives to join our dynamic team and provide unparalleled support to our clients throughout their ski holiday journey.

About arenaflex:

arenaflex is a cutting-edge technology company that's changing the way people experience the ski travel industry. Our mission is to provide seamless and enjoyable experiences for our customers, and we're looking for passionate and dedicated individuals to help us achieve this goal. With a focus on innovation, customer satisfaction, and employee well-being, arenaflex is the perfect place for those who share our vision and values.

About the Role:

As a Customer Service Representative at arenaflex, you will play a crucial role in ensuring our customers have a seamless and enjoyable experience from the initial booking process to their return from their ski trip. This is a unique opportunity to combine your passion for customer service with your knowledge of the travel and ski industry. You will be the main point of contact for customers, offering pre-booking advice, post-booking support, and support during the trip. You will also have the opportunity to represent the voice of the customer and influence product development roadmap.

Benefits & Perks:

* Competitive salary: $40,000 - $45,000 per year, depending on experience

• Remote position with flexible work arrangements
• Workspace stipend
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Key Responsibilities:

* Provide exceptional support to clients throughout their ski holiday journey

• Serve as the main point of contact for customers, offering pre-booking advice, post-booking support, and support during the trip
• Represent the voice of the customer and influence product development roadmap
• Liaise between arenaflex customers and suppliers for requests, complaints, and updates
• Work independently while receiving support from a broader team
• Collaborate with other departments to resolve customer issues and improve overall customer experience
• Stay up-to-date with industry trends and developments to provide expert advice to customers

Key Requirements:

* 3+ years of experience in customer service

• 2+ years of experience in Travel Tech B2C
• Experience working with support and CRM systems (e.g., Hubspot, Front, Zendesk, Intercom)
• Excellent written and verbal communication skills
• Strong technical skills and self-learning ability to understand multi-platform systems
• Ski experience is an advantage
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Schedule:

* Rotating shift work schedule, including weekends and evenings

• 5-day work week
• Available shift times: 12:00 pm - 10:00 pm (with adjustments for Daylight Savings Time)

Contract Details:

* Contract duration: up to 8 months, with an option for renewal

• Opportunity to extend contract or transition to full-time employment

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements and workspace stipend
• Access to industry-leading technology and tools
• Opportunities to work with a talented and passionate team

How to Apply:

If you're passionate about customer service and the ski travel industry, we want to hear from you! Apply now and join our team to revolutionize the ski travel industry with exceptional customer service! Apply Now Apply for this job Apply for this job