Experienced Customer Service Supply Chain Specialist - Chicago (Remote)
Join our team at arenaflex, a leading manufacturer of beloved food brands, and make a difference in the lives of consumers around the world! arenaflex is a dynamic and innovative company with a rich history of delivering high-quality products to consumers. Our company signature, "For All, For Good," reflects our commitment to a healthier and more responsible food system. We are proud to be named one of Chicago's "101 Best and Brightest Companies to Work For" for 10 years in a row.
About arenaflex
arenaflex is a forward-thinking company that has been a driving force in the food industry for decades. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner for consumers and businesses alike. We take pride in our diverse portfolio of brands, each with its own unique story and values. Our team is passionate about creating a better future for all, and we're excited to have you join us on this journey.
Job Summary
We are seeking a highly skilled and motivated Customer Service Supply Chain Specialist to join our team in Chicago. As a key member of our supply chain team, you will be responsible for managing customer relationships, ensuring smooth order management, and resolving any issues that may arise. If you are passionate about delivering exceptional customer service and have a strong background in supply chain management, we encourage you to apply!
Responsibilities
As a Customer Service Supply Chain Specialist, you will be responsible for the following key tasks:
- Manage customer relationships and ensure prompt resolution of any issues that may arise from order placement to delivery and invoicing
- Establish and maintain positive relationships with internal and external stakeholders, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, and IT
- Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of assigned accounts
- Proactively identify order trends and patterns to drive efficiency for customers and arenaflex
- Audit pricing on customer orders to ensure alignment with arenaflex SAP system, working with RSM, Brokers, and Finance to correct discrepancies
- Process customer orders, including sample requests, donation orders, and return orders
- Support RSM requests for samples, product availability, filling out customer forms, and delivery inquiries
- Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP
- Navigate in 3 distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce
Requirements
To be successful in this role, you will need to possess the following qualifications:
- 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics
- Bachelor's degree preferred, with additional experience considered in place of a degree
- Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint
- Strong communication, interpersonal, and collaboration skills, with the ability to establish and maintain positive business relationships
- Strong organizational, analytical, problem-solving, and decision-making abilities, with experience in account management and business development
What We Offer
As a valued member of our team, you can expect the following benefits:
- Competitive salary: $65,000 - $75,000 with 5% bonus
- Fully remote position with flexible work hours
- Opportunity to work with a dynamic and innovative company
- Professional development and growth opportunities
Why Join arenaflex?
At arenaflex, we believe in creating a workplace that is inclusive, supportive, and empowering. We offer a range of benefits and programs designed to help you grow both personally and professionally. Our team is passionate about making a difference in the lives of consumers around the world, and we're excited to have you join us on this journey.
Ready to Join Our Team?
If you're passionate about delivering exceptional customer service and have a strong background in supply chain management, we encourage you to apply! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply To This Job Apply for this job Apply for this job