Experienced Customer Service Associate – Swedish Language Support for arenaflex

As a highly skilled and customer-focused individual, we invite you to join arenaflex's award-winning Customer Service team as a Customer Service Associate. In this exciting role, you will be the first point of contact for our customers based in Sweden, providing exceptional support through phone, chat, and/or email. With a strong emphasis on problem-solving and customer delight, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

About arenaflex

arenaflex is a global leader in the entertainment industry, dedicated to delivering exceptional customer experiences. Our mission is to be Earth's most customer-centric company, and our Customer Service team plays a vital role in achieving this goal. With a focus on innovation, creativity, and customer satisfaction, we strive to make a positive impact on the lives of our customers.

Role and Responsibilities

As a Customer Service Associate, you will be responsible for:

• Providing exceptional customer support through phone, chat, and/or email, addressing a range of queries and issues, from order and product questions to payment matters and website guidance.
• Utilizing a variety of tools to navigate, research, and review solutions, and communicating effectively with customers.
• Working variable hours to match customer demand, including late evening and day shifts, with a minimum of 40 hours per week.
• Collaborating with colleagues to achieve team goals and objectives.
• Participating in ongoing training and development programs to enhance your skills and knowledge.

What We Offer

* A competitive hourly rate of €15.50, with the potential for salary increases after 6 months of tenure.

• A relocation allowance of up to €800 for overseas applicants.
• A comprehensive training program, including initial four weeks of full-time training (paid).
• A complete equipment package, including a dedicated office space with a desk and chair, and a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection.
• Life insurance, internet allowance, and Disney employee discount.
• Lifestyle benefits and retail discounts through our arenaflex Extras program.
• Expert training and ongoing opportunities to learn more and develop your skills.

Essential Qualifications

* Minimum age: 18 years old.

• Right to work in The Netherlands.
• Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English.
• Experience working with a computer.
• Availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm.
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required).
• Initial four weeks availability for full-time training (paid).

Preferred Qualifications

* Hard-working, articulate, and detail-oriented.

• Friendly and customer-focused in every situation.
• Ability to learn quickly and embrace change.
• Comfortable multi-tasking in a high-energy environment.

Work Environment and Culture

* arenaflex is committed to creating a positive and inclusive work environment, where employees feel valued, supported, and empowered to succeed.

• Our Customer Service team is a dynamic and supportive community, with a focus on collaboration, innovation, and customer satisfaction.
• We offer a range of benefits and perks, including life insurance, internet allowance, and Disney employee discount.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please click on the link below to start the application process, which will take approximately 1-2 hours to complete. You will have the option to save your application between each stage of the application process and return to it if necessary. Apply To this Job Apply for this job

Note:

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of age, disability, gender, marital status, nationality, race, religion, or sexual orientation. Apply for this job