Director of Customer Delivery – Government Agency Implementation and Partnership Expert

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, innovative environments where no two days are ever the same? If so, we invite you to join arenaflex, a leading platform designed to modernize the administrative operations of government, as our Director of Customer Delivery. At arenaflex, we're on a mission to maximize the effectiveness of government operations at all levels, bringing greater efficiency, compliance, and data insights to today's government leaders. Our platform is designed to help government agencies transform their procurement and project management processes, and we're looking for a talented individual to lead our implementation and delivery efforts.

About Us

arenaflex is a cutting-edge platform that's revolutionizing the way government agencies operate. Our team is comprised of innovators, problem-solvers, and customer advocates who are passionate about making a meaningful impact. We're not just building software – we're building a better future for government operations.

The Role

As our Director of Customer Delivery, you'll be responsible for leading our implementation and delivery efforts for government agency customers. This is a hands-on leadership role where you'll manage a team of project managers while also running complex implementation projects yourself. You'll be the strategic partner our customers rely on to successfully deploy arenaflex in their organizations.

What You'll Do

* Lead and develop a team of 3-5 project managers who coordinate customer implementations

• Run implementation projects yourself as an individual contributor for complex or high-stakes deployments
• Partner with government agencies to map their procurement and project processes onto our platform
• Coordinate cross-functional delivery teams including solution engineers and product resources
• Collaborate closely with Product Success Leads (PSLs) to ensure co-delivery success and that your project managers support PSL objectives
• Navigate tough conversations when scope changes, timeline adjustments, or expectation management is needed – including stepping in personally for critical customer realignment discussions
• Ensure customer success through UAT, training, go-live, and ongoing support phases
• Adapt delivery tactics in real-time based on customer needs and project realities
• Serve as accountability partner to executive leadership on delivery excellence and customer satisfaction
• Report weekly on customer delivery health, escalating issues and opportunities to the directors roundtable and executive leadership
• Champion customer partnership over rigid process adherence in all interactions

The Work Environment

You'll be working closely with government agencies who are transforming how they handle procurement and project management. These are complex organizations with established processes, and your job is to help them successfully transition to our platform while feeling supported and equipped throughout the journey. You'll work in close partnership with our Product Success Leads (PSLs), who own the delivery quality and user experience standards. Your team will coordinate with PSLs to ensure seamless co-delivery and that what was promised to customers gets delivered with excellence.

Requirements

* You're a proven team leader with 3+ years of experience managing delivery or implementation teams

• You have a consultant mindset – you listen first, adapt quickly, and focus on customer outcomes
• You're comfortable being both a manager and individual contributor, jumping between strategic oversight and hands-on project work
• You excel at customer-facing interactions and can handle difficult conversations with professionalism and empathy
• You have high emotional intelligence (EQ) and are naturally charismatic – customers trust and connect with you
• You're a self-starter who thrives in ambiguous situations and takes initiative without being asked
• You're highly adaptable and thrive when project requirements shift or unexpected challenges arise
• You have experience with complex B2B implementations or similar customer delivery processes
• You can coordinate cross-functional teams without direct management authority, including supporting co-delivery partnerships
• You're customer-obsessed and measure success by customer satisfaction, not just timeline adherence
• You communicate clearly and proactively, especially when things don't go as planned

Benefits

* Salary: $165,000-$195,000

• 100% benefits coverage for employee
• 401K Profit Share plan
• Flexible PTO
• Home office stipend

Why Join arenaflex?

* Be part of a fast-paced, innovative environment where no two days are ever the same

• Work with a talented team of innovators, problem-solvers, and customer advocates
• Make a meaningful impact on government operations and help transform the way agencies work
• Enjoy a competitive salary and benefits package
• Have the opportunity to grow and develop your skills and career

How to Apply

If you're a seasoned leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job