Experienced TRICARE Customer Service Representative - East Coast (Full-Time Remote Opportunity)
At arenaflex, we are dedicated to providing exceptional healthcare services to our nation's heroes and their families. As a critical member of our Contact Center team, the TRICARE Customer Service Representative plays a vital role in facilitating their healthcare needs and ensuring a seamless experience. If you have a passion for serving others and a strong background in customer service, we encourage you to apply for this exciting opportunity to join our team.
About arenaflex
arenaflex is a leading healthcare services organization that has been serving the nation's heroes for over two decades. Our mission is to provide high-quality, patient-centered care to our beneficiaries, while also supporting the healthcare needs of our nation's military personnel and their families. We are committed to delivering exceptional customer service, innovative solutions, and a culture of excellence that values teamwork, diversity, and inclusion.
About the Role
As a TRICARE Customer Service Representative, you will be responsible for providing outstanding customer service to TRICARE beneficiaries and providers via phone, chat, email, or written correspondence. You will respond to inquiries regarding enrollment, claims, referrals, authorizations, and appointments, utilizing sound judgment and available tools to resolve customer issues on the initial contact. You will also meet department productivity and performance metrics, including consistent attendance and adherence to published schedules.
Key Responsibilities:
* Provide exceptional customer service to TRICARE beneficiaries and providers via phone, chat, email, or written correspondence
- Respond to inquiries regarding enrollment, claims, referrals, authorizations, and appointments
- Utilize sound judgment and available tools to resolve customer issues on the initial contact
- Meet department productivity and performance metrics, including consistent attendance and adherence to published schedules
- Document customer interactions and cases in a customer relationship management (CRM) system
- Participate in continuous training to become fully proficient in resolving customer inquiries
Requirements:
* High school diploma or GED
- U.S. citizenship
- Ability to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- At least two years of professional work experience in a customer service environment
- Excellent verbal and writing skills
- Technology literate and experienced in navigating multiple screens or web browsers at one time
- Proven ability to work independently in a remote work environment
Preferred Qualifications:
* TRICARE customer service experience
- Contact center experience, including call center chat messaging
- Military connectedness
What We Offer:
* Competitive salary (annual base salary for Washington D.C. residents: $39,000 - $50,000 depending on experience)
- Comprehensive and progressive compensation and benefits package, including medical, dental, and vision coverage, generous paid time off, 401(k) retirement savings plan, and more
- Opportunities for frequent pay raises, overtime, recognition, and reward programs
- Remote work opportunities (NC, SC, VA/DC, MD, and FL only)
- A dynamic and inclusive work environment that values teamwork and diversity
Why Join arenaflex?
* We are a leader in the healthcare services industry, with a reputation for excellence and a commitment to innovation
- We offer a dynamic and inclusive work environment that values teamwork and diversity
- We provide opportunities for career growth and professional development
- We offer a comprehensive and progressive compensation and benefits package
- We are a remote-friendly organization, with opportunities to work from home
How to Apply:
If you are a motivated and customer-focused individual who is passionate about serving others, please submit your application to join our team. arenaflex is an equal employment opportunity employer, and we encourage candidates from all backgrounds to apply. Apply To This Job Apply for this job Apply for this job