Experienced ServiceNow Customer Administrator – IT Service Management and Platform Administration
At arenaflex, we're seeking a highly skilled and experienced ServiceNow Customer Administrator to join our team. As a key member of our IT service management team, you will be responsible for the technical administration and overall health of our ServiceNow platform. This is a unique opportunity to work with a leading organization in the industry, leveraging your expertise to drive business success and growth.
About arenaflex
arenaflex is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. We're committed to delivering exceptional service and support to our customers, and we're looking for talented individuals who share our passion for excellence. Our team is dedicated to creating a positive and inclusive work environment, where everyone has the opportunity to grow and thrive.
Job Summary
As a ServiceNow Customer Administrator, you will be responsible for the day-to-day administration and configuration of our ServiceNow instance. This includes performing fundamental administration and configuration tasks, such as standard configuration, user administration, security, workflow, date management, and integrations. You will also be responsible for managing the ServiceNow release cycle, working directly with the ServiceNow application, and collaborating with cross-functional teams to ensure seamless integration and support.
Key Responsibilities
• Personalize and create forms and fields
- Create new applications, modules, and tables
- Activate a plug-in
- Build reports, gauges, and homepages
- Set up Service Level Agreements (SLAs) and monitor SLA workflows
- Create and track Service Catalog requests, and items with variables
- Create, monitor, modify, and publish Service Catalog workflows with approvals
- Follow the notification process back to the Business Rule
- Import data into the instance
- Create and use update sets to facilitate moving customizations between instances
- Search, populate, and customize the Knowledge Base
- Create an Access Control Rule (ACL)
- Create global controls for attachments and cookies
- Custom scripting
- Build third-party software integrations
- Answering "how to" technical and application configuration questions
- Aiding in translating business requirements into technical requirements
- Facilitating roll out of new applications and modules
- Manage the ServiceNow system upgrades that occur three times per year
- Assisting in troubleshooting patch / release management issues
Ideal Candidate
We're looking for a highly skilled and experienced ServiceNow Customer Administrator with a proven track record of implementing and managing ServiceNow instances. The ideal candidate will have:
- A college degree in Computer Science or a related technical field (or equivalent experience)
- A minimum of 1-2 years of experience with ServiceNow implementation and administration
- Proven experience with web technologies, including XML, HTML, JavaScript, AJAX, CSS, HTTP, etc.
- Experience with web applications, networks, protocols, and email (SMTP, POP3)
- Basic understanding of ITIL v3 methodologies
- Understanding of enterprise IT architecture
- Working knowledge of relational databases
- Experience with database manipulation via a programming language
Preferred Qualifications
• Experience with LDAP directories, such as Active Directory, eDirectory, OpenLDAP
- Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0
- Web Services integrations
- Excellent communication and interpersonal skills
What We Offer
• Competitive salary and benefits package
- Opportunity to work with a leading organization in the industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and experienced ServiceNow Customer Administrator looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, innovation, and continuous learning, where everyone has the opportunity to grow and thrive. Our team is dedicated to delivering exceptional service and support to our customers, and we're looking for talented individuals who share our passion for excellence.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Competitive salary
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Flexible work arrangements, including remote work options
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of learning and development opportunities, including:
- Training and development programs
- Mentorship and coaching
- Professional certifications and licenses
- Opportunities for advancement and career growth
- Flexible work arrangements, including remote work options
Why Join arenaflex?
arenaflex is a leading organization in the industry, and we're looking for talented individuals who share our passion for excellence. By joining our team, you'll have the opportunity to work with a dynamic and collaborative group of professionals, leveraging your expertise to drive business success and growth. We offer a competitive salary and benefits package, flexible work arrangements, and professional development and growth opportunities. If you're a motivated and experienced ServiceNow Customer Administrator looking for a new challenge, please submit your application today! Apply for this job