Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA Opportunity at arenaflex

Are you a passionate and driven individual looking to ignite your career in a dynamic and supportive environment? Do you have a flair for languages and a knack for delivering exceptional customer experiences? Look no further than arenaflex, a leading global customer experience technology and services company, as we seek an Experienced Bilingual Customer Service and Sales Representative to join our team. As a Spanish-English Bilingual Customer Service and Sales Representative working remotely, you'll be a vital part of arenaflex's mission to bring humanity to business. You'll have the opportunity to grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex is committed to investing in your professional development, providing you with the skills, support, and resources you need to succeed in this role.

About arenaflex

arenaflex is a global leader in customer experience technology and services, dedicated to designing, implementing, and delivering transformative customer experiences for some of the world's most iconic and disruptive brands. With a presence on six continents and a team of over 10,000 employees, arenaflex is committed to living by a set of customer-focused values that guide relationships with clients, their customers, and each other.

Our Culture

At arenaflex, we're passionate about creating a culture that values diversity, inclusivity, and employee well-being. We believe that our employees are the backbone of our success, and we're committed to providing a supportive and inclusive environment that empowers our team members to thrive. Our Great Place to Work certification in the United States is a testament to our commitment to creating a workplace that is both amazing and rewarding.

What You'll Be Doing

As an Experienced Bilingual Customer Service and Sales Representative, you'll be responsible for delivering exceptional customer experiences, providing full lifecycle customer service and sales, and responding to customer inquiries with compassion and active listening. You'll also have the opportunity to assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs.

Key Responsibilities:

* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs

• Provide full lifecycle customer service and sales, including accepting inbound calls and making outbound calls to provide follow-up
• Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Meet or exceed sales targets and performance metrics

What You Bring to the Role

* Bilingual in English and Spanish

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong customer service orientation (empathy, compassion, and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you'll be paid for your time to boot)
• All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit our website for more information on our employee benefits

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

About arenaflex

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

arenaflex is proud to be an equal opportunity employer

where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Job Requirements:

* Remote work environment

• High-speed internet (>25 mbps download and 10 mbps upload)
• Strong computer navigation skills and experience
• Bilingual in English and Spanish
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation (empathy, compassion, and listening skills)
• High school diploma or equivalent

How to Apply

If you're a motivated and customer-focused individual looking to ignite your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to diversity, equity, and inclusion. Apply now to join our team and start your journey to becoming a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent.

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