Experienced Bilingual Customer Service Advocate - Remote in New Mexico

At arenaflex, we're dedicated to making a meaningful difference in the lives of millions of people by simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Bilingual Customer Service Advocate, you'll play a vital role in helping our customers navigate the complexities of healthcare, ensuring they receive the support and guidance they need to make informed decisions about their health and well-being. Imagine being part of a dynamic team that's shaping the future of healthcare, where your skills, passions, and energy are valued and utilized to drive positive change. If you're fluent in English and Spanish, have a strong customer service background, and are eager to make a difference, we invite you to join our team at arenaflex.

About arenaflex

arenaflex is a leading healthcare organization that's committed to helping people live healthier lives and making the healthcare system work better for everyone. We believe that everyone deserves access to quality care, regardless of their background, income, or location. Our mission is to create a more equitable and sustainable healthcare system that addresses the unique needs of our diverse communities.

The Role

As a Bilingual Customer Service Advocate, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and compassionate manner. You'll work closely with our team to ensure that our members receive the support and guidance they need to navigate the complexities of healthcare.

Key Responsibilities

* Respond to and resolve customer service inquiries and issues on the first call, identifying the topic and type of assistance the caller needs

• Help guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics, including benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
• Contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Support customers in confidently navigating myuhc.com and other arenaflex websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resources
• Serve as a key support resource across multiple Medicaid markets

Requirements

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• 2 years of customer service or relevant experience analyzing and solving issues/concerns
• Bilingual fluency in English and Spanish
• Ability to work full-time, Monday - Friday between 9:30am – 6:00pm CST, including the flexibility to work occasional overtime given the business need
• Experience with Windows PC applications, including the ability to navigate and learn new and complex computer system applications

Preferred Qualifications

* Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
• Sales or account management experience

Telecommuting Requirements

* Reside within New Mexico

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL, or fiber internet service with upload and download speeds suitable for the role and approved by operations. Minimum speed standard is 20mbps download/5mbps upload. Wireless service such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)

Compensation and Benefits

* Pay is based on several factors, including local labor markets, education, work experience, certifications, etc.

• In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements)
• The salary for this role will range from $17.74 - $31.63 hourly based on full-time employment

Why Join arenaflex?

* Make a meaningful difference in the lives of millions of people

• Be part of a dynamic team that's shaping the future of healthcare
• Enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401k plan
• Participate in incentive and recognition programs that reward your hard work and dedication
• Take advantage of opportunities for professional growth and development, including training and education programs

How to Apply

If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job