Experienced Full Stack Customer Engineer – M365, Copilot & SharePoint Transformation Expert
About arenaflex
At arenaflex, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. As a global technology and services leader, we're solution-focused, tech-powered, intelligence-fueled, and dedicated to shaping new game-changing careers in over 70 countries, attracting the best talent. Our Concentrix Technical Products and Services team is the driving force behind arenaflex's transformation, data, and technology services, integrating world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.Join Our Journey
We're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. If you're passionate about delivering high-impact services that strengthen customer environments and build long-term technical relationships, we invite you to join our journey towards greater opportunities and brighter futures.About the Role
We're seeking an Experienced Full Stack Customer Engineer to provide technical leadership to Premier customers around the world, ensuring their IT environments remain healthy, optimized, and aligned with Microsoft best practices. This role is highly consultative and focused on proactive engagement to help customers avoid future issues. As a Customer Engineer, you'll deliver a wide range of services including best practice guidance, risk assessments, support for migrations, as well as onsite, remote, and dedicated support services.Key Responsibilities
- M365 and SharePoint Administration:
- Administer and govern SharePoint Online environments.
- Implement and manage M365 Copilot and OneDrive for Business.
- Develop and maintain SharePoint sites and related applications.
- Technical Expertise:
- Handle important customer issues and work effectively in challenging situations.
- Utilize technical skills for troubleshooting Office applications, particularly Outlook.
- Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update.
- Office Product Management:
- Manage licensing and activation for perpetual and subscription versions.
- Maintain software within fixed and modern lifecycle policies.
- Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac.
- Migration and Upgrades:
- Lead migration projects from on-premises to cloud-based solutions.
- Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps.
- Facilitate changes from MSI-based to C2R-based installations.
Qualifications
To be successful in this role, you'll need:- Minimum of 10+ years of total experience in IT.
- 5+ years of experience with Office 2016/M365 Apps.
- Proficiency in M365 Apps Admin Center capabilities.
- Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook).
- Basic knowledge of local and cloud group policies.
- Experience with environment-specific scenarios involving third-party applications and add-ins.
Preferred Skills
We're looking for candidates with:- Strong problem-solving and analytical skills.
- Excellent communication and customer service abilities.
- Ability to work independently and within a team environment.
What We Offer
As an arenaflex employee, you'll enjoy:- Competitive base salary range of $92,000- $110,000.
- Incentives that align with individual and company performance.
- Medical, dental, and vision insurance.
- Comprehensive employee assistance program.
- 401(k) retirement plan.
- Paid time off and holidays.
- Paid learning days.
How to Apply
If you're passionate about delivering exceptional customer experiences and building long-term technical relationships, we invite you to apply for this exciting opportunity. Please submit your application by [Deadline: 8/12/2025]. We look forward to hearing from you!Equal Opportunity Employer
arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.Contact Us
For more information regarding your EEO rights as an applicant, please visit the following websites:- English
- Spanish