Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA Opportunity at arenaflex
Are you a motivated and compassionate individual with a passion for helping others? Do you have a strong aptitude for sales and customer service, with a desire to grow your career in a dynamic and supportive environment? Look no further than arenaflex, a leading global customer experience technology and services company, as we seek an Experienced Bilingual Customer Service and Sales Representative to join our team.
About arenaflex
arenaflex is a customer-centric organization that has been making customers happy since 1982. Our mission is to deliver exceptional customer experiences through a combination of humanity and technology. We operate on six continents across the globe, serving many of the world's leading iconic and hypergrowth brands. Our employees are guided by a set of customer-focused values that drive relationships with clients, their customers, and each other.
The Opportunity
As an Experienced Bilingual Customer Service and Sales Representative at arenaflex, you will have the opportunity to grow your career in a supportive and inclusive environment. You will be part of a global team of curious lifelong learners, guided by our company values and committed to delivering exceptional customer experiences. You will work remotely, connecting with customers and providing them with peace of mind through our award-winning employment experience.
Key Responsibilities
* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Provide full lifecycle customer service and sales, where you could accept inbound or might be calling out to provide follow-up
- Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
- Meet or exceed sales targets and customer satisfaction goals
- Collaborate with team members to achieve business objectives and improve customer experience
What You Bring to the Role
* Bilingual in English and Spanish
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High-speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- Strong customer service orientation (empathy, compassion, and listening skills)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you'll be paid for your time to boot)
- All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
- A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
About arenaflex
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
Benefits
* Retirement/Pension Plans
- Game Rooms
- On-Site Cafeteria
- Work From Home
- Parking
- Professional Development
- Maternity/Paternity Paid Leave
- Employee Events
- Life Insurance
- Tuition Reimbursement
- Vacation/PTO
- Merchandise Discounts
- Prescription Drug Coverage
- Employee Referral Program
- Medical, Dental, and Vision
- Flexible Spending Accounts
- Long-Term Disability
- 401K
- Performance Bonus
- Paid Holidays
- Flexible Schedules
- Paid Sick Days
Skills
* Broadband
- Career Development
- Coaching
- Consulting
- Customer Experience
- Customer Support/Service
- Diversity
- English Language
- HIPAA (Health Insurance Portability and Accountability Act)
- Health Insurance
- High School Diploma
- Insurance
- Licensing
- Multilingual
- Needs Assessment
- Online Chat
- Problem-Solving Skills
- Sales
- Service Delivery
- Short Messaging Service (SMS)
- Spanish Language
- Team Lead/Manager
- Training/Teaching
- Video Chat
- Webcams
- Work From Home
How to Apply
If you're a motivated and compassionate individual with a passion for helping others, and you have a strong aptitude for sales and customer service, we encourage you to apply for this exciting opportunity at arenaflex. Please visit our website at [www.arenaflexjobs.com](http://www.arenaflexjobs.com) to learn more about our company and to submit your application. Apply for this job