Experienced Customer Service Support Representative – Specialty Testing Billing (REMOTE)

At arenaflex, we're on a mission to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a Customer Service Support Representative on our Specialty Testing team, you'll be part of a dedicated team that provides assistance to patients and clients to better understand health insurance coverage, cost, and payment options, and to answer billing questions over the phone. If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company that's committed to advancing healthcare through innovative testing and diagnostic solutions. Our team of experts is dedicated to providing high-quality services that meet the evolving needs of our patients and clients. As a remote employee, you'll have the flexibility to work from the comfort of your own home while being part of a dynamic and supportive team.

Responsibilities

As a Customer Service Support Representative on our Specialty Testing team, you'll be responsible for:

• Providing exceptional customer service to patients and clients over the phone, responding to their inquiries and resolving their issues in a timely and professional manner
• Researching and communicating complex information in a clear and concise manner, ensuring that patients and clients have a thorough understanding of their health insurance coverage, cost, and payment options
• Collaborating with other departments to resolve reimbursement opportunities and ensure that patients and clients receive the care they need
• Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols
• Initiating payment plans for patients with outstanding balances
• Documenting telephone conversations clearly and accurately in the respective systems
• Updating and maintaining records in the billing system, including the review of accounts, payment collections, and case notes
• Maintaining patient confidentiality and adhering to HIPAA guidelines and regulations
• Assisting with other duties as assigned

Qualifications

To be successful in this role, you'll need:

• An Associate's degree or higher, or a High School diploma/GED equivalent with at least 3+ years of relevant work experience
• Prior healthcare experience, with a strong preference for professional medical billing and collection practices
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
• Previous customer service experience handling high call volume
• Medicare/Medicaid billing experience
• Knowledge of CPT and ICD10 codes
• Experience with Laboratory Billing and Laboratory Information System (LIS)
• Working knowledge of prior authorization
• Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes
• XIFIN experience
• Bilingual in English and Spanish (preferred)

Desired Skills

In addition to the qualifications above, we're looking for individuals with:

• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency in MS Windows, MS Office, and database experience

Physical Requirements

This role requires:

• Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements

To work from home, you'll need:

• Internet speed of at least 50 megabytes per second
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi or satellite internet

Benefits

As an arenaflex employee, you'll be eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer, committed to inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications and merit of the individual.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we want to hear from you! Apply now to join our team and be part of a dynamic and supportive community that's committed to advancing healthcare through innovative testing and diagnostic solutions. Apply to this job Apply for this job