Experienced Customer Service Coordinator – In-Home Care Support
At arenaflex, we're dedicated to making a positive impact in people's lives every day. As a trusted in-home care company, we've been delivering high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities for over 15 years. Today, we provide caregiving services to more than 16,000 clients and employ more than 16,000 caregivers. Our commitment to putting people first, striving for excellence, and investing in purposeful innovation has earned us a reputation as a leader in the industry.
About arenaflex
arenaflex is a dynamic and growth-oriented organization that values its team members and strives to create a culture of care and excellence. We're passionate about making a difference in the lives of our clients and their families, and we're looking for like-minded individuals to join our team. If you're a passionate and performance-driven team player who embodies our Care & Compete Principles and Competencies, we want to hear from you!
The Role
We're seeking an experienced Customer Service Coordinator to play a key role in supporting Regional Center consumers and providers by managing inquiries, maintaining accurate records, and ensuring smooth coordination across departments. This position ensures timely responses through phone, email, and system communications, contributing to efficient service delivery and a positive client experience.
Primary Responsibilities
- Manage inbound phone and email communications, assign tasks, and ensure timely resolution
- Maintain accurate and up-to-date consumer and provider records in case management systems
- Coordinate documentation and preparation for Regional Center services
- Support office-wide communication projects, including mass emails and outbound responses
- Collaborate with internal departments to resolve billing, payroll, and enrollment issues
- Monitor and resolve tasks and cases created by DS Support teams
- Handle general office support responsibilities, including mail, background checks, and file maintenance
This is a hybrid position, coming into the El Segundo office 1x per month. As a Customer Service Coordinator, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of our clients.
What You Bring to the Table
- Clear, compassionate communicator with strong verbal and written skills
- Ability to manage multiple priorities and deadlines in a fast-paced setting
- High attention to detail and organizational ability
- Strong problem-solving and task prioritization skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Collaborative and responsive team player
Qualifications
- Fluency in Spanish preferred
- 1+ years of customer service experience, preferably in healthcare or a related field
- Experience working with individuals with developmental disabilities preferred
- Familiarity with CRM or case management systems preferred
What We Bring to the Table
arenaflex is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, arenaflex will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
Compensation and Benefits
The expected California Pay Range for this position is $21 - $23.63 USD. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Why Join arenaflex?
- Opportunity to make a positive impact in the lives of our clients and their families
- Collaborative and dynamic work environment
- Comprehensive benefits package
- Professional development and growth opportunities
- Flexible work arrangements, including hybrid remote work options
How to Apply
If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!