First Line IT Support

On behalf of or client, NRL are recruiting for an IT Consultant for work in the Manchester area.Duration: 3 months Starts: 01.06.2026 Location: Manchester with travel to other sites (expensed) You will be working with business users to provide critical support to keep our clients teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Using the ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.In this critical role, the team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. You’ll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged.  Bring your excellent customer service skills, technical Oracle expertise, curiosity, creativity, and talent for multi-tasking in a fast-paced environment and join our clients team. Here's What You'll Need: Proven experience in an IT support role, involving extensive customer support, both remote and in-person Full understanding of Windows Environment and extensive experience with MS Office Suite A Certification Ability to travel, and ability to pass our clients driving record review   Ideally, you'll also have: Bachelor's degree in Information Technology ServiceNow or related ticketing management system   About NRLThe NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.