Experienced Full Stack Benefits Customer Service Representative – Web & Cloud Application Development

Join arenaflex, a leading global company, in a rewarding opportunity to help our clients plan participants through the enrollment process and when making updates to their health care and/or pension plans.

About arenaflex

arenaflex is a top-notch global company that partners with clients to activate ideas and solutions to take advantage of a new world of opportunity. With a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we are a leading provider of business and technology services. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions.

The Role

As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our clients plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). Eligibility requirements to work from home must be met.

Key Responsibilities

• Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message

• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Regularly participate in team meetings and training
• Perform other duties as assigned

Essential Qualifications

• High School degree required

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field

Preferred Qualifications

• Associate or Bachelor’s degree nice to have

• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish (for bilingual positions)

Skills and Competencies

• Customer service, Call center, Customer support, data entry, benefits verification, Microsoft Office, customer service call center, pension, inbound call, outbound calls

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• High level of attention to detail and accuracy
• Ability to work autonomously and as part of a team
• Strong computer skills, including Microsoft Office and data entry
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, classroom training, and online courses. We also offer opportunities for advancement and career growth, including promotions and new roles.

Work Environment and Company Culture

arenaflex is a fully remote company, offering a flexible and autonomous work environment. We value work-life balance and offer a range of benefits to support our employees' well-being, including flexible hours, telecommuting options, and paid time off. Our company culture is collaborative and supportive, with a focus on teamwork and open communication.

Compensation, Perks, and Benefits

The pay range for this position is $17.25 - $17.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Aug 7, 2025.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job