Experienced Full Stack GTM Enablement Manager – Customer Outcomes (Technical) at arenaflex
At arenaflex, we're revolutionizing the way businesses manage contracts with our cutting-edge AI-powered contract lifecycle management platform. As a leader in our category, we've been recognized by Forrester Wave, Gartner Magic Quadrant, and Fortune's Great Places to Work, among others. We're backed by top investors like Accel, Sequoia, Y Combinator, and BOND, and we're looking for talented individuals to join our team.
About the Team:
Our Go-to-Market (GTM) Enablement team at arenaflex is dedicated to connecting our strategy and curriculum to customer value. We equip every customer-facing role with the information, skills, and tools they need to land, adopt, expand, and retain. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative enablement programs.
Job Summary:
arenaflex is seeking an experienced GTM Enablement Manager, Customer Outcomes (Technical) to design and run enablement programs that level up our Customer Success Managers (CSMs), Solutions Engineers (SEs), Legal Engineers (LEs), and Professional Services/Support. You'll translate product and integration depth into field-ready programs that accelerate time-to-value, adoption, and expansion across our install base. This role partners closely with Customer Outcomes leadership and cross-functional GTM teams and reports to the Sr. Manager, GTM Enablement.
Key Responsibilities:
* Own role-based curricula for Customer Outcomes (CSM/SE/LE, etc): 30/60/90 ramp, ongoing technical skill paths, and certifications
- Build hands-on programs (bootcamps/sandboxes/POC playbooks) that mirror real customer environments, common integrations, and enterprise security requirements
- Translate releases into field readiness: partner with Product/EPD and PMM to convert features into use-case messaging, demo flows, adoption plays, and customer-facing assets
- Drive adoption & value realization: Health-signal plays, and executive-ready ROI storytelling for CSMs, input on customer QBR templates
- Enable SE excellence: discovery-to-demo frameworks, competitive proof, POC success criteria, and technical objection handling
- Create and maintain playbooks (Seismic) for onboarding, adoption, renewal, and expansion; keep content governed, current, and easy to find
- Blend modalities: deliver live workshops, cohort bootcamps, on-demand modules, and manager toolkits; run train-the-trainer for regional leaders
- Measure and iterate: define KPIs; instrument programs with GTM Ops/BI (e.g., certification rates, time-to-ramp, adoption milestones, POC win rate, GRR signals)
- Partner across GTM: collaborate with Sales for post-sale handoffs, with Partners/PS on implementation readiness, and with GTM Ops and BI on systems and reporting
- Reinforce methodology: weave ValueSelling concepts (business issue, metrics, power, plan) into customer-lifecycle conversations
Essential Qualifications:
* 5–8+ years in Customer Success, Solutions Engineering/Architecture, Technical Enablement, or adjacent GTM roles within SaaS
- Proven track record building technical enablement (onboarding, certifications, labs/POCs) that moves business outcomes (adoption, retention, expansion)
- Comfortable with APIs/integrations, security/compliance concepts, and cloud architectures; you translate technical depth into customer value
- Strong program and project management; you can run multiple workstreams to deadline with clear stakeholder alignment
- Skilled facilitator and content designer; grounded in adult learning and competency-based evaluation
- Data-driven; you partner with RevOps/BI to measure impact and iterate
- Excellent written/verbal communication; able to engage executives, managers, and frontline teams
Preferred Qualifications:
* Experience with ValueSelling methodology and customer-lifecycle conversations
- Familiarity with Seismic or similar enablement platforms
- Knowledge of GTM Ops and BI systems
- Certification in adult learning or instructional design
Benefits:
* Health, dental, and vision insurance
- 401k
- Wellness reimbursement
- Take what you need vacation policy
- Generous parental leave for both primary and secondary caregivers
Base Salary Range: $140,000 – $170,000
The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of arenaflex's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you're passionate about delivering exceptional customer experiences and driving business growth through innovative enablement programs, we encourage you to apply to this exciting opportunity at arenaflex. Apply for this job