Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers

Are you ready to embark on a new career journey with a forward-thinking global organization that values people-first, inclusive culture and genuine belonging? Do you want to join a company that has earned prestigious awards for being the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? Then, a remote Technical Support / Customer Service Representative position at arenaflex is the perfect opportunity for you!

About arenaflex

arenaflex is a global organization that empowers its employees to be game-changers in their careers and personal lives. With a diverse team from over 70 countries, we foster a culture of collaboration, innovation, and growth. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. As a remote Technical Support / Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering outstanding customer service experiences.

Career Growth and Personal Development

This is a fantastic "work from home" opportunity that will allow you to reimagine your career journey and develop lifelong friendships with your colleagues. arenaflex will provide you with all the training, technologies, and continuing support you need to succeed. Plus, we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's In It For You

arenaflex is committed to investing in its employees' growth and well-being. As a Technical Support / Customer Service Representative, you'll enjoy:

• A base salary range of $15-$18/hr. (pay rate will not be below the applicable minimum wage)
• Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join arenaflex's Team of Game-Changers

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's changing the world, apply today! We're excited to hear from you and explore how you can contribute to our mission.

Location

USA, OH, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply to this job Apply for this job