Experienced Senior Customer Success Manager – Data Security, Compliance, and AI Data Management

At arenaflex, we're revolutionizing the way organizations manage their data, ensuring security, compliance, and innovation. As a leading provider of data security, compliance, and AI data management solutions, we're committed to helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We're seeking an experienced Senior Customer Success Manager to join our growing team, who will be responsible for managing customer relationships, driving adoption, and identifying opportunities for growth.

About arenaflex

arenaflex is a cutting-edge tech startup that's leading the market in data security, compliance, and AI data management. We've been recognized for our innovative solutions and commitment to excellence, earning us a spot on the:

• Global InfoSec Awards as a Hot Company in Artificial Intelligence and Machine Learning
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
• DUNS 100 Best Tech Companies to Work for
• Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

Our Culture

At arenaflex, our team is the foundation of our success. We're a people-centric culture that's fast-paced and rewarding, where you'll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. We're committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.

Job Summary

We're seeking an experienced Senior Customer Success Manager to join our growing team. The ideal candidate will have a strong background in customer success, data security, compliance, and AI data management, with a proven track record of driving adoption and identifying opportunities for growth. The successful candidate will be responsible for managing customer relationships, driving adoption, and identifying opportunities for growth, while embodying our values of Care, Do, Try, and Shine.

Key Responsibilities

* Manage customer relationships, risk, and revenue

• Build trust and create meaningful relationships among champions and key executives within each account
• Be the voice of the customer within arenaflex to advocate on behalf of customer issues and needs
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell
• Identify risk and execute a cross-functional risk mitigation plan
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
• Share our Values of Care-Do-Try-Shine!

Requirements

* 5+ years in Customer Success managing a portfolio of large enterprise accounts

• Background in big data, privacy, data governance, or information security as either customer or vendor
• Ability to understand customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree

Our Values

We look for people who embody our values – Care, Do, Try, and Shine.

Care

– We care about our customers and each other

Do

– We do what it takes to make a positive impact

Try

– We try our best and we don’t give up

Shine

– We shine and make it our mission to always stand out

Compensation and Benefits

The annual base salary range is $125,000 – $145,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave

How to Apply

If you're a motivated and experienced Senior Customer Success Manager looking for a new challenge, please apply to this role. We're excited to hear from you and learn more about your qualifications and experience. Apply to this job

Note

arenaflex is an E-Verify Participant. Must be able to exercise independent judgment with little or no oversight. Apply for this job