Experienced Customer Solutions Specialist – 3rd Shift – Full Remote Opportunity

At arenaflex, we're revolutionizing the roadside assistance industry with our cutting-edge technology and commitment to exceptional customer service. As a leading provider of dispatch technology platforms, we're seeking dedicated and customer-oriented individuals to join our team of Customer Solutions Specialists (CSSs). If you're looking for a career where you can utilize modern technology to perform basic tasks, provide top-notch customer care, and enjoy a fun and friendly work environment, we could be the perfect fit for you!

About arenaflex

arenaflex is North America's fastest-growing roadside assistance company and dispatch technology platform. With multiple 24x7x365 call centers across Canada and headquarters located in downtown Johnson City, TN, we're dedicated to providing best-in-class roadside assistance to all our members. Our business objective is to deliver exceptional customer experiences, and we're committed to achieving this through our innovative technology and passionate team members.

Job Summary

We're seeking experienced Customer Solutions Specialists to join our team on a full-time or part-time basis. As a CSS, you'll be responsible for taking in-bound calls from members in need of roadside assistance, arranging the necessary service, and providing customer care and follow-up. Our revolutionary technology takes the guesswork out of the job, providing you with all the tools you need to be successful. If you're a team player with excellent communication skills, a positive attitude, and a passion for helping others, we'd love to hear from you!

Key Responsibilities

* Answer inbound member calls and provide exceptional customer care

• Ask essential questions to understand each member's unique situation and navigate our computer program to locate each member and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs, dispatching the correct service
• Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information
• Escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Essential Qualifications

* High school diploma or equivalent required

• Minimum 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
• Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
• Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Emotional resilience and the ability to handle upset members in a calm, professional manner
• Positive attitude and ability to work well with others
• Ability to work in a fast-paced environment while maintaining a professional attitude

Preferred Qualifications

* Experience with dispatch technology platforms or similar software

• Familiarity with customer service software and systems
• Ability to work in a remote environment with minimal supervision
• Strong problem-solving skills and ability to think critically
• Ability to work flexible hours, including evenings, weekends, and holidays

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving skills and ability to think critically
• Emotional resilience and ability to handle upset members in a calm, professional manner
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Ability to maintain confidentiality of account information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our team members with opportunities for career advancement and growth. As a CSS, you'll have the chance to develop your skills and knowledge in customer service, dispatch technology, and problem-solving. We offer paid training, performance-based incentives, and flexible work environments to help you succeed in your role.

Work Environment and Company Culture

We're a fun and friendly work environment that values teamwork, innovation, and customer satisfaction. Our team members enjoy a relaxed dress code, flexible work schedules, and a range of benefits, including paid holidays, paid time off, and health, dental, and vision plans. We're committed to creating a positive and supportive work environment that encourages collaboration, creativity, and growth.

Compensation and Perks

* Competitive hourly rate: $12.00 - $15.00 per hour

• Paid training – no experience required!
• Performance-based incentives
• Flexible work environment with work from home opportunities available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans

How to Apply

If you're a motivated and customer-oriented individual with a passion for helping others, we'd love to hear from you! Apply now to join our team of Customer Solutions Specialists and take the first step towards a rewarding career with arenaflex. Apply Now Apply for this job