Experienced Customer Support/Sales Representative – Seasonal Remote Opportunity

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and motivated Customer Support/Sales Representative to join our team on a seasonal basis. As a key member of our remote team, you will be responsible for providing top-notch customer service, sales support, and administrative tasks to help us achieve our goals.

About arenaflex

arenaflex is a rapidly growing seasonal service company specializing in lake weed removal and holiday lighting installations. Our mission is to bring smiles to our customers' faces year-round by providing exceptional services that make their homes and holidays brighter. With a focus on customer satisfaction, we strive to build long-lasting relationships with our clients and deliver results that exceed their expectations.

Key Responsibilities

As a Customer Support/Sales Representative, you will be the voice of arenaflex, responsible for:

• Answering 20-30 calls/emails per day, providing exceptional customer service and support
• Hosting virtual consultations via Zoom to discuss services and assess customer needs
• Mastering Excel magic to analyze pricing formulas and carefully price out each project
• Following up with leads through phone, email, and other platforms to ensure timely responses and conversions
• Upselling and renewing services to help customers discover additional benefits and value
• Closing deals by onboarding new clients and ensuring smooth transitions
• Staying organized by tracking progress and maintaining accurate records in our CRM

What We're Looking For

To succeed in this role, you will need:

• Exceptional English verbal and written communication skills, with a professional demeanor and appearance suitable for video consultations
• Extreme attention to detail, with a strong ability to build rapport and provide outstanding customer care
• 3+ years of customer service and sales experience, preferably in the landscaping or B2C service industry
• Strong communication skills, with the ability to guide customers towards purchasing and overcome objections
• Ability to work independently with minimal supervision, with a flexible schedule that allows for work-life balance
• Proficiency in Microsoft Excel, Google Sheets, and computer skills, with a strong understanding of formulas, pricing tools, and data analysis
• A designated, quiet, and professional home office setup with no interruptions, including a wired USB noise-cancelling headset and high-speed internet

Tech Must-Haves

To excel in this role, you will need:

• Strong (above basic) proficiency in Microsoft Excel, Google Sheets, and computer skills
• A desktop with multiple monitors, a wired USB noise-cancelling headset, and high-speed internet
• A designated, quiet, and professional home office setup with no interruptions
• A background check that will be paid for by arenaflex

When You'll Work

As a seasonal employee, you can expect to work:

• 20-30 hours/week from June 1 – September 1
• 10-20 hours/week from September 1 – December 1
• No scheduled hours from December 1 – April 1
• 10-15 hours/week from April 1 – June 1 (2026)

What's in It for You?

As a valued member of our team, you can expect:

• Hourly pay + monthly commissions + KPI bonuses, resulting in an effective pay of $25-$28/hr
• The opportunity to work from home and enjoy a flexible schedule
• The chance to return each season and become part of our fun, growing team!

How to Apply

If you're ready to join our team and make a difference in the lives of our customers, please apply directly at [arenaflex website]. Don't forget to answer the three questions below in the "Additional Notes" section of your application:

• What's your experience with Microsoft Excel (especially formulas, pricing tools, or data analysis)?
• Describe your home office setup, including your equipment, internet connection, and any software tools you're confident using.
• Give a brief example of how your attention to detail has helped you catch a mistake or improve a process.

Questions?

If you have any questions or would like to learn more about this opportunity, please email Derek at [email protected].

Join Our Team!

We're excited to hear from you and look forward to welcoming you to our team! Apply for this job