Customer Growth Manager - Midwest Territory at arenaflex

Are you a sales and business development expert with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex, a leading provider of innovative healthcare solutions, is seeking a seasoned Customer Growth Manager to join our team in the Midwest Territory.

About arenaflex

arenaflex is on a mission to revolutionize the way people access healthcare. Our cutting-edge virtual care platform provides employers with a comprehensive suite of benefits, including telemedicine, mental health support, and primary care services. With a focus on delivering an exceptional user experience, we're committed to making healthcare more accessible, affordable, and delightful for all.

Our Culture

At arenaflex, we believe that our employees are the driving force behind our success. That's why we offer a comprehensive benefits package, including a remote-first work environment, flexible paid time off, and a generous employer match 401(k) plan. We're also committed to employee financial well-being, with a monthly phone stipend and a range of health and medical coverage options. And, as a valued member of our team, you'll enjoy access to our virtual care solutions from day one – because we believe in taking care of our own.

Job Description

As a Customer Growth Manager at arenaflex, you'll play a critical role in driving revenue growth and client satisfaction in the Midwest Territory. You'll be responsible for developing and executing strategies to upsell and cross-sell our products to existing clients, as well as identifying new business opportunities and building relationships with key stakeholders.

Responsibilities

* Retain clients by continuing to show value and provide exceptional service

• Grow client revenue by adding new products and expanding current populations offered by arenaflex
• Collaborate externally with clients and broker partners, and internally with different departments to drive business growth
• Develop relationships with mid-sized to large clients and broker partners in the Midwest Territory
• Communicate the value of the arenaflex benefit regularly, including review calls and open enrollment meetings with clients and brokers
• Navigate key stakeholders at the client to advocate for the arenaflex benefit by providing an exceptional client experience and helping our clients solve their problems
• Stay organized, prioritize, and manage multiple tasks and proactively plan to meet deadlines
• Plan, analyze, interpret, and evaluate territory while looking for opportunities to improve client retention and growth

Grow

* Meet and exceed large quota and overall client revenue by expanding on current service offering, delivering price increases, and reducing churn

• Work with clients to add additional products and/or grow our footprint by expanding benefits to additional population
• Travel on-site to conduct performance reviews, product add-on opportunities, product enhancements, and build relationships. Expected travel is approximately 20%.
• Achieve metrics set and execute on growth plan set by leadership based on territory, client size, sentiment, renewal, etc.

Collaborate

* Cultivate strong relationships with team members and collaborate on strategy

• Evaluate and bring key concerns to the attention of the appropriate leadership
• Stay informed on related industry trends, news stories, and competitive landscape
• Maintain and improve processes by following standards, policies, and procedures, as well as use our CRM to record activities

Requirements

* Bachelor's degree preferred

• 5+ years' experience in Account Manager position and/or several years of experience in B2B sales with demonstrated success
• Demonstrates effective presentation skills through both verbal and written communications
• Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and ability to learn any other tools
• Healthcare industry experience preferred, especially in telemedicine, advocacy, or wellness
• Excellent organizational, interpersonal, quantitative, and analytical skills
• Ability to work independently in a deadline-oriented environment
• Travel is required

What We Offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including health and medical coverage options, dental and vision coverage, disability and life coverage
• Remote-first work environment and flexible paid time off
• Employer match 401(k) plan and monthly phone stipend
• Access to our virtual care solutions from day one
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [email protected]. We can't wait to hear your story and learn more about how you can contribute to our mission to revolutionize healthcare.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values and respects the contributions of all employees. If you require any accommodations during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at [email protected].

Learn More

To learn more about arenaflex and our mission to deliver affordable, delightful healthcare for all, visit our website at https://www.firststophealth.com/. We look forward to connecting with you! Apply for this job