Experienced Customer Service Representative II – Catastrophe-Exposed Property Insurance

At arenaflex, we're on a mission to revolutionize the insurance industry with our innovative approach to catastrophe-exposed property insurance. As a leader in this space, we're seeking a highly motivated and customer-focused individual to join our Policy Services team as a Customer Service Representative II. This is an exciting opportunity to begin a career with a young, growing insurance and technology company that values entrepreneurial spirit, stability, and growth.

About arenaflex

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), arenaflex is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, arenaflex has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, arenaflex offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, arenaflex manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

Our Culture

arenaflex has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. We offer generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. arenaflex is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in.

Job Summary

As a Customer Service Representative II, you will be responsible for answering policy and billing inquiries, assisting producers and underwriters on all policy transactions via phone calls, emails, and live chats, handling and solving policyholder complaints, and providing inter-departmental support. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

* Perform routine/semi routine, manual tasks in the process of developing basic skills

• Handle inquiries from producers and policyholders related to billing and payments
• Assist producers with quoting new business and processing policy endorsements and updates
• Collaborate with other departments to respond to customer inquiries
• Handle and solve producer/policyholder complaints with little or no supervision
• Participate in special projects, peer-to-peer training, and provide inter-departmental support

Essential Qualifications

* High school diploma or equivalent

• Minimum of 1 year's personal lines experience in an office or call center environment
• Excellent written and verbal communication skills
• Ability to keep emotions under control when dealing with irate or hostile customers
• Ability to multi-task, prioritize, and work in a fast-paced environment
• 4-40 Customer Representative License
• Satisfy most customer requests
• Demonstrates and sets professional goals around desire to learn more about the company's products and services in pursuing their career development
• Provide assistance to peers and be a knowledgeable resource to the team

Preferred Qualifications

* Self-starter with strong initiative and close attention to detail

• Ability to speak Spanish is a plus

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Professional development and training opportunities
• Flexible work arrangements and work-life balance
• Access to cutting-edge technology and tools
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and more

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com/careers to find out more about our company culture, benefits, and job openings. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions, and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Apply for this job