Experienced Native Japanese Customer Support Consultant – Multilingual Customer Experience Expert
Are you passionate about delivering exceptional customer experiences and passionate about the world of tech? Do you have a knack for building positive and long-lasting relationships with customers? If so, we invite you to join arenaflex, a leading SaaS, Software, and Hardware solutions provider, as a Customer Support Consultant. In this role, you will thrive in a multicultural and multilingual environment while enjoying the flexibility of working from the comfort of your own home office.
Unlock Your Potential with arenaflex
At arenaflex, we believe in empowering our team members to reach their full potential. Our People First management approach is centered around fostering a culture of growth, learning, and collaboration. As a Customer Support Consultant, you will have the opportunity to master new skills, achieve challenging goals, and make a meaningful impact on our clients' businesses.
What You Will Do
As a Customer Support Consultant, you will be responsible for providing exceptional customer support via chats and emails, building positive and long-lasting relationships with customers, and meeting team KPIs. You will also be expected to:
- Provide secure and timely support to customers, handling sensitive information with care
- Stay up-to-date with cutting-edge technology and apply the latest customer happiness practices
- Maintain working knowledge of our clients' products and services
- Communicate effectively with developers and other departments of various IT companies
- Collaborate with the team to achieve shared goals and objectives
What You Need to Succeed in This Role
To excel as a Customer Support Consultant, you will need to possess the following skills and qualifications:
- Native Japanese and English communication skills
- At least 6 months of experience in a customer support role
- Experience with cryptocurrency platforms
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
A Great Plus
While not required, experience with CRM systems is a valuable asset in this role.
Benefits and Perks
As a Customer Support Consultant at arenaflex, you can expect a range of benefits and perks, including:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who We Are
arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
Join Our Team
We welcome people with various backgrounds and experiences to join our team. If you're passionate about delivering exceptional customer experiences and passionate about the world of tech, we invite you to send your CV in English, pointing out your outstanding skills. Visit our website to learn more about arenaflex and our team.
Equal Opportunities Employer
arenaflex is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
Apply Now
Ready to take the next step in your career? Apply now to join arenaflex as a Customer Support Consultant and become a part of our dynamic team. Apply for this job