Experienced CPC Processor Customer Support Representative – Remote Call Center

At arenaflex, we're revolutionizing the healthcare industry by harnessing the power of data to drive better health decisions. As a leader in health data exchange, we're committed to creating a world where every healthcare decision is informed by the right data, at the right time, and in the right format. Our platform is built on the largest, most diverse health data network in the U.S., ensuring that data is secure, accessible, and usable to inform better health decisions. We're seeking an experienced CPC Processor Customer Support Representative to join our high-performing, values-driven team. As a key member of our customer support team, you'll play a critical role in delivering exceptional support to our clients, ensuring their needs are met, and their expectations are exceeded. If you're passionate about delivering top-notch customer support and have a knack for problem-solving, we want to hear from you!

About the Role:

As a CPC Processor Customer Support Representative, you'll be responsible for processing medical record requests, taking calls from patients, insurance companies, and attorneys, and providing medical record status. You'll work in a high-volume production environment, using two computer monitors to document information in multiple platforms. Proficiency in Microsoft Office, including Word and Excel, is a must.

Key Responsibilities:

* Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status

• Document information in multiple platforms using two computer monitors
• Work in a high-volume production environment, ensuring timely and accurate processing of requests
• Provide exceptional customer support, ensuring client needs are met and expectations are exceeded
• Collaborate with internal teams to resolve complex issues and improve processes
• Stay up-to-date with industry developments and best practices to ensure compliance and quality

We Offer:

* Comprehensive onsite/virtual training program, followed by job shadowing with an assigned mentor

• Company equipment, including computer, monitor, virtual phone, and other necessary tools
• Full benefits, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
• Tuition Assistance to support your ongoing education and career growth
• Competitive pay, with an estimated base pay range of $15-$18.32 USD per hour

Essential Qualifications:

* 1-2 years of experience in a customer support or call center environment

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Proficiency in Microsoft Office, including Word and Excel
• Excellent communication and problem-solving skills
• Ability to work in a high-volume production environment, prioritizing tasks and managing time effectively
• Strong attention to detail and accuracy in data entry and documentation

Preferred Qualifications:

* Experience in the healthcare industry or a related field

• Certification in customer support or a related field
• Bilingual or multilingual skills
• Experience with data entry and documentation in a healthcare setting

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively
• Strong attention to detail and accuracy in data entry and documentation
• Proficiency in Microsoft Office, including Word and Excel
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to supporting your career growth and development. As a CPC Processor Customer Support Representative, you'll have opportunities to:

• Develop your skills and expertise in customer support and data processing
• Collaborate with internal teams to resolve complex issues and improve processes
• Participate in ongoing training and development programs to stay up-to-date with industry developments and best practices
• Pursue tuition assistance to support your ongoing education and career growth

Work Environment and Company Culture:

At arenaflex, we're proud of our values-driven culture, which prioritizes:

• Customer satisfaction and loyalty
• Teamwork and collaboration
• Innovation and continuous improvement
• Diversity, equity, and inclusion
• Employee well-being and work-life balance

Our remote call center environment is designed to support your productivity and well-being, with:

• Flexible scheduling and work arrangements
• Access to company equipment and resources
• Opportunities for professional development and growth
• A supportive and inclusive team culture

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Estimated base pay range of $15-$18.32 USD per hour
• Comprehensive benefits, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
• Tuition Assistance to support your ongoing education and career growth
• Opportunities for professional development and growth

Conclusion:

If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we want to hear from you! As a CPC Processor Customer Support Representative at arenaflex, you'll have the opportunity to make a real impact in the healthcare industry, while developing your skills and expertise in customer support and data processing. Apply today to join our high-performing, values-driven team! Apply for this job