Experienced Customer Marketing Manager – Driving Customer Growth and Adoption with Agentic AI

Are you a seasoned marketing professional with a passion for driving customer growth and adoption? Do you thrive in a fast-paced, innovative environment where you can leverage the power of Agentic AI to transform customer experiences? Look no further! arenaflex, a leading SaaS-based Vendor and Contract Management Platform, is seeking an experienced Customer Marketing Manager to join our team.

About arenaflex

arenaflex is a trailblazer in the contract, vendor, and third-party risk management industry, revolutionizing the way organizations manage their procurement, legal, and finance teams. With our cutting-edge Agentic AI technology, we empower businesses to reduce costs, eliminate risk, and increase productivity. Our platform has been adopted by top-tier organizations such as Crocs, The Telegraph, and Autotrader, and we're committed to delivering exceptional customer experiences that drive long-term growth.

The Role

As our Customer Marketing Manager, you will play a pivotal role in driving customer growth and adoption across our existing customer base. You will work closely with our Marketing, Product, and Account Director teams to develop a deep understanding of customers' challenges, encourage them to share their stories, and turn that knowledge into compelling and timely communications across various formats. With an AI-first mindset, you will leverage intelligent tools to streamline campaign planning, automate repetitive tasks, and generate timely, data-led insights.

Key Responsibilities

* Directly responsible for Product Adoption and account growth across our existing customers, working alongside our product, customer success, and account director teams.

• Technically savvy in discussing the arenaflex platform and how it works, while translating this into value messaging for our customers.
• Own customer advocacy for the business and share our customers' stories to help create loyal customer evangelists.
• Responsible for bringing our customers together in person and virtually.
• Create and distribute targeted communications to our customer audience via relevant channels.
• Own the customer webinar programme and coordinate internal resources as required to ensure a consistent, educational, and commercially-focused series of digital events.
• Work closely with our Events team to deliver impactful in-person customer events from small-scale (round-tables, dinners) through to larger workshop/conference-style events.
• Support the Account Director Team with packaged campaigns to drive expansion with our customer base.
• Develop and manage a digital Newsletter for customers to keep them up to date with the latest company and product developments, as well as sharing other customer stories.
• Demonstrate an appetite for testing and adopting new technologies, including AI, to maximise your potential output.
• Have Net Revenue Retention (NRR) as your ‘North Star’ metric, collaborating with the rest of the business to drive customer growth.

Requirements

* Traits (must-have): + Natural curiosity: You keep asking “why?” until the answer is clear. + Self-starter: You take ownership of your workload, manage your time effectively, and consistently meet deadlines without close supervision. + Growth mindset: You test ideas quickly and learn from data. + Team player: You build trust with Product, Sales, CS, RevOps, and the wider business. + Tech-savvy: You enjoy using AI tools to work faster.

• Skills (must-have):

+ Relevant experience in SaaS, marketing, customer marketing, or customer success. + Experience creating valuable content—emails, articles, decks, video scripts. + Comfortable with HubSpot (or similar) and basic data dashboards. + Confident presenter—can run webinars and training sessions. + Able to map customer problems to product value and tell that story.

• Nice to have:

+ Knowledge of procurement / contract-management buyers. + Previous experience building/managing a customer community.

What We Offer

* 100% remote working: live anywhere in the UK, no offices and no commute.

• Generous annual leave allowance.
• Comprehensive benefits package including:

+ Private health cover. + Company pension scheme. + Life Assurance. + Group Income Protection.

• Learning & Development opportunities for lifelong learners.
• Technology: we provide everything you need to do your best work.
• arenaflex for Good: Match funding to support non-profit organisations in your local community.
• arenaflex retreats.

Join Our Team

We live by our company vision and values. If these ring true to you, then we’d like to talk to you. arenaflex offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds. Apply now to join our team and be part of a revolution in customer experience and growth! Apply for this job