Experienced Customer Service Officer – Delivering Exceptional Fund Member Support at arenaflex
About arenaflex
arenaflex is a leading global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. With a strong presence in the Wollongong office, arenaflex is committed to creating a diverse, inclusive and flexible work environment that fosters a vibrant and inclusive culture where talented colleagues can work together to create new solutions and have an impact for colleagues, clients, and communities.
Job Summary
We are seeking an experienced Customer Service Officer to join our team at arenaflex. As a key member of our Customer Service team, you will play a crucial role in providing exceptional support to our fund members, ensuring their inquiries are handled with care and professionalism. This is a hybrid role that requires working at least three days a week in the office, with the flexibility to work remotely on other days.
Key Responsibilities
As a Customer Service Officer at arenaflex, you will be responsible for:
- Answering incoming phone calls and emails from fund members, providing factual information to assist with enquiries
- Actively listening to members to gain a practical understanding of their situation
- Building rapport with members and offering empathetic assistance
- Ensuring enquiries requiring follow-up are placed in the relevant queue for further action
- Documenting client issues and escalating issues to appropriate parties to resolve
- Researching to respond to customer inquiries and responding formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
What You Need to Have
To be successful in this role, you will need:
- Outstanding communication, active listening, and customer service skills with the willingness to go the extra mile
- Proven experience in handling high work volumes, preferably within a customer service, call centre, or similar environment
- Excellent attention to detail and thoroughness in the pursuit of a solution
- Computer literacy and capacity to use online information systems
What Makes You Stand Out
We are looking for individuals who possess:
- Superior interpersonal skills with the ability to hold a conversation and interact with our members
- The ability to produce well-written correspondence
- Previous experience in financial services and/or the superannuation industry would be well regarded, but not essential. Fresh Graduates are encouraged to apply
Why Join Our Team?
At arenaflex, we offer:
- Professional development opportunities to help you be your best
- Interesting work and supportive leaders
- A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities
- A range of career opportunities, as well as benefits and rewards to enhance your well-being
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible working arrangements, including hybrid work options
- Recognition and rewards for outstanding performance
Eligibility
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
About arenaflex
arenaflex is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. With a strong presence in the Wollongong office, arenaflex is committed to creating a diverse, inclusive and flexible work environment that fosters a vibrant and inclusive culture where talented colleagues can work together to create new solutions and have an impact for colleagues, clients, and communities.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job